Case Manager Lead, Res Specialist

YMCA Of Greater Seattle•Seattle, WA

5h•Hybrid

About The Position

Supports low-income youth and young adults who may have experience in foster care, homelessness, disconnection from school, juvenile justice and/or other systems in developing the skills to live independently. Provides program coordination, operational support and staff supervision. Assists program directors in advancing program and operational goals. Provides program participants with a welcoming and supportive environment. This position is at the Social Impact Center Y, the social services branch of YMCA of Greater Seattle (YGS). The mission of the Social Impact Center Y is to accelerate young people’s ability to build safe, successful, and happy lives. Every year, we serve 5,000 children, youth, young adults, and families across King County with programs that aim to strengthen young people’s ability to develop to their fullest potential through four strategies: reducing risk factors; navigating systems towards successful life transition; ensuring stability, safety and wellness in times of crisis; and building competencies and social capital. The Social Impact Center Y’s programs include housing, behavioral health, foster care licensing, violence prevention, education, and employment. Many of the young people we serve have had involvement in the foster care, criminal justice system, and/or homelessness systems.

Requirements

Bachelor’s degree in psychology, social work, administration or related field or equivalent experience, Masters preferred. Other applicable education, training, and experience, which provide the knowledge, abilities, and skills necessary to perform effectively in the position will be considered.
Minimum three years of experience working with teens or young adults in foster care, group care, housing, education, juvenile justice, anti-poverty, vocational support, mental health, chemical dependency and/or homelessness fields.
Ability to teach effective independence skills for a variety of learning styles and to plan supportive activities.
Strong youth engagement and relationship-building skills.
Strong verbal and written communication skills, including skills in coaching and giving/receiving feedback.
Strong organizational skills.
Basic computer skills and working knowledge of Microsoft Office.
Current state approved First Aid and CPR certification.
Current approved HIV blood borne pathogens training.
Within 30 days of employment or first available training.

Nice To Haves

Prefer knowledge of and previous experience with, diverse populations (language, culture, race, physical ability, sexual orientation, etc.). Ability to speak any language in addition to English may be helpful.
Minimum one year of experience supervising employees or full-time interns, volunteers or national service members (AmeriCorps, etc.).
This role has the potential to transport clients as an “authorized driver” for the YMCA of Greater Seattle (YGS) using your own vehicle (proof of current auto insurance and vehicle registration are required). Driving duties for this role are optional, but preferred.

Responsibilities

Provides program coordination to one or more program areas, ensuring staff coverage, support for staff and participants and other operational activities as assigned. Coaches staff in program areas to ensure highest level of service.
Provides specialized services to young adults in education, employment/career development, housing, technology or other designated field and supports them in achieving their goals.
Build strong relationships with Y program participants to effectively provide quality services.
Develops individualized, strengths-based, youth-driven service plans.
Supports program director(s) in ensuring high-quality service delivery, contract compliance and outcome achievement; must understand contract/grant terms and conditions.
Researches best practices in field; creates and maintains specialized resource library.
Maintains clear, professional, timely participant contact notes, service plans, progress updates, outcomes and other documentation in designated databases.
Teaches life skills, job readiness or other subject matter individually and/or in groups, often experientially. Teams effectively and collaboratively with YMCA staff and/or community partners to plan and facilitate activities, including visits to related resources in the community. May coordinate delivery of life skills workshops.
Builds and maintains collaborative relationships with funding liaisons, other service providers, businesses and/or educational institutions as related to specialized services.
Supports participant success in key domains such as safe and stable housing, permanent connections to supportive adults, education and employment, health and well-being, and life skills.
Supervision of year-round employees, volunteers, interns or national service members (AmeriCorps, etc.).
Participates in YMCA annual fundraising campaign to engage community members in volunteerism and philanthropic support for the Y mission.
All employees and volunteers are responsible for adhering to abuse prevention policies, maintaining appropriate boundaries, completing required training, reporting suspicious or inappropriate behavior, and complying with mandated reporting requirements.
Responsible for ensuring staff are properly screened, trained, supervised and held accountable to the organization’s abuse risk management standards.