Case Manager Lead, Aging & Disability Services (Internal Only to Human Services)

Snohomish County•Everett, WA

2d•Hybrid

About The Position

Join our Human Services Aging & Disability Services Team! This position is open only to Snohomish County Human Services staff. Snohomish County Human Services is hiring one (1) qualified individual to provide program support, staff training, and administrative hearing oversight to support the Case Management program. In addition, they will coordinate long term services and supports for elderly and disabled individuals to prevent institutionalization and help them maintain living independently in the community. Our goal is to assist individuals to access the necessary services and advocate for them as needed. The Case Manager Lead’s primary responsibilities include training new staff, providing programmatic support to the supervisory team, representing Snohomish County Case Management in administrative hearings, working with clients who are enrolled in specialized programs in Case Management (PACE, GOSH), and being available to case managers for support and guidance. Snohomish County Human Services strives to be an equitable and trauma-informed department. Our department believes every interaction, procedure, and policy provides an opportunity to build a pathway toward a more resilient and restorative Snohomish County.

Requirements

A bachelor's degree in psychology, sociology, social work, social welfare, nursing, counseling and guidance or related field; PLUS, two (2) years of paid on-the-job social service experience.
Must pass job related tests.

Nice To Haves

A Master's degree may substitute for one (1) year of paid on-the-job social service experience.

Responsibilities

Coordinates the planning, operation and evaluation of the respite program.
Monitors compliance with program policies and procedures, Case Management/Respite Standards and working agreements with principle referral agencies.
Develops corrective action plans in areas of insufficient performance.
Conducts a comprehensive assessment to determine client assets, deficits and needs in psycho-social and health areas and to determine the need for case management or respite services.
Develops and implements a service plan listing services recommended; refers the client to all resources listed in the plan and follows up to see that resources are obtained in a timely manner, appropriate to need; terminates case management or respite services when the client's support systems are operating adequately to meet client needs or the client is no longer eligible for these services.
Develops and maintains effective working relationships with social service system officials, community agency staff, other county employees and the public.
Identifies statistical needs, develops and implements data reporting tools; prepares accurate and timely reports as needed.
Assists the Case Management Supervisor by reviewing samples of case records for accurate content, response times, service plan implementation and final case termination and by coordinating formal case staffing meetings, and providing individual case consultations and formal training sessions.
Assists the Case Management Supervisor in the development of program policies and procedures; implements changes in work priorities; procedures and methods.
Serves as Fair Hearing Coordinator for the Case Management Division in formal hearings before an Administrative Law Judge.
Interprets WAC and RCW to prepare and present fair hearing reports to defend staff actions; provides procedural consultation to supervisors as needed; mediates with appellants as needed.
Serves as primary case manager for a client caseload, in accordance with all requirements of Case Manager job specification.
Serves as backup for case management staff as necessary.
Performs related duties as assigned.