Case Manager IV

Vincentian CARES•St. Petersburg, FL

11d

About The Position

The Case Manager IV provides assessment, monitoring, planning, service linkage, and advocacy for individuals enrolled in the PH-RRH/PSH programs. The role manages an assigned caseload according to each person’s needs, strengths, abilities, and preferences, and requires understanding of service-delivery systems and resources available to individuals, Veterans, Non-Veterans, and their families. The Case Manager supports clients experiencing homelessness, including very low-income seniors, through crisis intervention, housing-goal planning, eligibility determination, and assistance with moving to permanent independent housing. The role coordinates and monitors community services, develops client programs, builds community partnerships, and maintains accurate case and provider records. The position also supports a clean, safe, and welcoming environment and performs administrative tasks such as surveys, typing, filing, and answering telephones. The role requires compliance with program rules, government and contract regulations, agency policies, training requirements, and confidentiality standards. The employee participates in the Agency Performance Quality Improvement program and accreditation processes, works collaboratively with agency and community partners, and may be asked to work outside the established schedule or at odd hours.

Requirements

Ability to speak, write, and understand English.
Basic computer skills.
Sensitivity to and respect for cultural diversity, with the ability to work with diverse racial, ethnic, and economic groups.
Flexible work schedule, including evenings, nights, weekends, and holidays.
Ability to set appropriate limits, work under deadlines, and multitask.
Ability to organize, prioritize, self-motivate, and deliver results.
Excellent communication and listening skills.
Strong work ethic, integrity, and adherence to high ethical standards.
Successfully pass Law Enforcement background screening.
Valid Florida driver’s license if driving an agency or personal vehicle for company business.
Reliable transportation.
Openness to feedback and willingness to learn new skills to improve job performance.
Evidence of alignment with the Vincentian CARES Mission and Values.
Advanced knowledge of homelessness, severe and persistent mental illness, and substance abuse.
Advanced knowledge of community resources for Veterans, especially services and programs offered by the VA.
Ability to form community partnerships and seek out community resources.
Ability to comply with complex governmental regulations, policies, and procedures and document compliance efforts thoroughly.
Proficiency with data-management and information systems and basic knowledge of Excel, PowerPoint, and Outlook.
Excellent interpersonal skills and ability to interact effectively with other agencies and service providers.
Ability to work in a fast-paced environment and understand issues faced by low-income populations.
Bachelor’s degree and/or five years of experience (work, life, or volunteer) in social services; a comparable amount of training, education, or experience may be substituted if approved by the Chief Executive Officer before hire.
Ability to meet the physical demands of the role, including prolonged computer-workstation sitting, standing, bending, reaching, lifting up to 20 pounds, some driving, and operating standard office equipment.
Ability to handle diverse work problems daily, resolve problems and conflict, make effective decisions under pressure, listen objectively, identify underlying problems, and work toward successful resolutions.

Nice To Haves

Veterans are preferred.

Responsibilities

Provide crisis intervention to address immediate needs of very low-income, chronic and non-chronic homeless senior populations.
Assess clients’ strengths, needs, abilities, and preferences and help develop housing goals.
Enforce program rules and procedures to support compliance with government and contract regulations.
Assist clients with varying needs, including general information, Veteran assistance, and referrals.
Facilitate clients’ transition to permanent, independent housing and coordinate services when appropriate.
Provide assessments, therapeutic strategies, and crisis management.
Use harm reduction, motivational interviewing, and trauma-informed care approaches.
Post information about job skills, housing, social events, and other resources for clients.
Set attainable goals, monitor progress, identify barriers, and help clients work toward self-sufficiency.
Provide and monitor ongoing services from community agencies and keep case-management and provider-agency information current with client progress.
Serve as a liaison to community agencies, network with providers, and seek out new services for clients.
Help maintain a clean, safe, and welcoming environment for clients, visitors, volunteers, and staff.
Create programs at PSH/PH that are appropriate for clients.
Determine eligibility.
Use Case Worthy and HSMIS for data collection and case records.
Organize and conduct client satisfaction surveys and perform related administrative duties, including typing, filing, and answering telephones.
Comply with applicable training requirements and company safety, personnel, and operational policies and procedures.
Comply with the work schedule to support effective agency program operations.
Contribute positively as a productive and cooperative team member and perform other duties necessary to fulfill the Vincentian CARES Mission.
Participate in the Agency Performance Quality Improvement program and accreditation/reaccreditation process.
Maintain confidentiality of agency information.