Case Manager IV

Vincentian CARES• New Port Richey, FL, US, FL

12d

About The Position

The Case Manager IV provides assessment, monitoring, planning, service linkage, and advocacy for individuals enrolled in the PH-RRH/PSH programs. The role requires understanding service-delivery systems and available resources for individuals, Veterans, Non-Veterans, and their families. The Case Manager manages an assigned caseload according to each individual’s needs, strengths, abilities, preferences, and program assignment. The position supports very low-income people experiencing chronic or non-chronic homelessness, including seniors, through crisis intervention, housing-goal development, eligibility determination, referrals, service coordination, and assistance with transition to permanent independent housing. The Case Manager monitors client progress, addresses barriers to self-sufficiency, coordinates with community providers, maintains current case and service records, and helps create appropriate programs and a safe, welcoming environment. The role also includes surveys and administrative tasks, and may require overnight coverage based on program and staffing needs. The job requires compliance with program, government, contract, agency, safety, training, and confidentiality requirements. The employee is expected to work cooperatively, participate in quality-improvement and accreditation activities, and support the Vincentian CARES mission. Work is based in an office or program site and may involve schedule changes or odd hours. The environment may be noisy and may involve exposure to communicable disease or verbal abuse from residents or clients.

Requirements

Bachelor’s degree and/or five years of work, life, or volunteer experience in social services; comparable training, education, or experience may be substituted with prior approval from the Chief Executive Officer.
Ability to speak, write, and understand English.
Basic computer skills.
Sensitivity to and respect for cultural diversity, and ability to work with diverse racial, ethnic, and economic groups.
Flexible schedule, including evenings, nights, weekends, and holidays.
Ability to set appropriate limits, work under deadlines, and multitask.
Ability to organize, prioritize, self-motivate, and deliver results.
Excellent communication and listening skills.
Strong work ethic and adherence to high ethical standards.
Ability to pass a law-enforcement background screening.
Valid Florida driver’s license if driving an agency vehicle or personal vehicle for company business.
Reliable transportation.
Willingness to receive feedback and suggestions and learn new skills to improve job performance.
Evidence of alignment with the Vincentian CARES mission and values.
Advanced knowledge of homelessness, severe and persistent mental illness, and substance abuse.
Advanced knowledge of community resources for Veterans, especially VA services and programs.
Ability to form community partnerships and identify community resources.
Ability to comply with complex governmental regulations, policies, and procedures and document compliance thoroughly.
Proficiency with data-management and information systems and basic knowledge of Excel, PowerPoint, and Outlook.
Excellent interpersonal skills and ability to interact effectively with agencies and service providers.
Ability to work in a fast-paced environment and understand issues faced by low-income populations.
Ability to handle diverse work problems, resolve problems and conflict, make effective decisions under pressure, listen objectively, identify underlying problems, and help bring issues to a successful conclusion.
Ability to interact with volunteers, clients, contractors, visitors, and employees at all agency levels.
Ability to perform the stated physical functions, including prolonged computer-workstation sitting, standing, bending, reaching, lifting up to 20 pounds, some driving, operating standard office equipment, walking, and maintaining records.

Nice To Haves

Veteran experience or background is preferred.

Responsibilities

Provide crisis intervention to address the immediate needs of very low-income seniors experiencing chronic or non-chronic homelessness.
Assess individuals’ strengths, needs, abilities, and preferences to help develop housing goals.
Enforce program rules and procedures to ensure compliance with government and contract regulations.
Assist clients with general information, Veteran assistance, and referrals.
Facilitate transitions to permanent, independent housing and coordinate services when appropriate.
Provide assessments, therapeutic strategies, and crisis management.
Use harm-reduction, motivational-interviewing, and trauma-informed-care approaches.
Post information about job skills, housing, social events, and other resources for clients.
Set attainable client goals, monitor progress, identify barriers, and help remove them to support self-sufficiency.
Provide and monitor ongoing services from community agencies and keep case-management and provider-agency information current with client progress.
Serve as a liaison to community agencies, network with providers, and seek out new services for clients.
Help maintain a clean, safe, and welcoming environment for clients, visitors, volunteers, and staff.
Create programs at PSH/PH appropriate for clients.
Determine eligibility.
Use Case Worthy and HSMIS for data collection and case records.
Organize and conduct client-satisfaction surveys and perform related administrative tasks, including typing, filing, and answering telephones.
Provide overnight-shift coverage when required by program needs and staffing.
Comply with applicable training requirements and company safety, personnel, and operational policies and procedures.
Follow the work schedule to support effective agency operations and contribute as a productive, cooperative team member.
Participate in the Agency Performance Quality Improvement program and accreditation/reaccreditation process.
Perform other duties as needed to fulfill the Vincentian CARES mission.