Intern

HEARTSHARE HUMAN SERVICES OF NEW YORK•New York, NY

1d•Onsite

About The Position

We are seeking a Case Manager intern to join our HSVS team. The case manager intern for Supportive Housing will provide case management and concrete services as well as supportive counseling to clients in the OMH Supportive Housing programs. Under the direct supervision, the Intern will ensure that comprehensive psychosocial and psychiatric information are obtained and recorded for each client. Maintain collaborative, person-centered, supportive relationships with clients as well as their support systems. Ensures that clients are receiving optimal services based on their individualized needs, assess and identify additional issues pertaining to but not limited to social services, mental health, medical, employment and support systems; providing appropriate referrals for assistance and ensuring successful linkages to public and private agencies for on-going services; and maintaining follow up services.

Requirements

Bachelor's degree from four-year college or equivalent Required.

Responsibilities

Conducts intakes and assessments and provides referrals to appropriate resources to ensure the maintenance of housing stability and self-sufficiency.
Use positive approaches when handling difficult situations.
Serves as a role model for program participants.
Remains sensitive and responsive to cultural differences between program participants and staff.
Participate in-service training and on-site workshops as required for professional growth and development.
Attends external training and workshops in case management.
At a minimum, one face-to-face contact and two phone contacts.
One home visit must be in the home quarterly.
Use Motivational Interviewing (MI) to engage clients and demonstrate its use in Interdisciplinary meetings and case notes.
Initiates referrals and provide collaborative services with other service providers such as mental health treatment providers, hospitals, intensive case managers, employment services and parole officers.
Responsible for documentation of service plans and progress notes in a timely manner (24-48 hrs.).
Flexibility to respond to emergency situations.
Intervene in at risk situations; mobile crisis, wellness checks, AOT orders etc.
Inspect apartment twice yearly.
Aids clients with budgeting and money management to maintain housing stability and to ensure basic needs are met.
Maintains relationships with clients and landlords, serving as advocate and mediator when conflict occurs.
Facilitates health and wellness activities.
Conduct diligent searches and initiate missing person’s report when necessary.
Performs other job-related duties as assigned, consistent with the scope, responsibilities, and level of the position, and in compliance with applicable laws, regulations, and organizational policies.