Case Manager - Indigenous Mobile Crisis Response Team (Contract) (35-26)
About The Position
B’saanibamaadsiwin Indigenous Mental Health and Addictions is seeking an Indigenous Mobile Crisis Response Team Case Manager to provide culturally safe, trauma-informed, and clinically grounded crisis response to individuals, families, and communities in the Parry Sound region. This position works in close partnership with the Ontario Provincial Police as part of the Mobile Crisis Response Team. The Case Manager provides the mental health, addictions, crisis assessment, de-escalation, safety planning, referral, and follow-up components of the response. This is not a policing role. The position exists to bring a health, community, and culturally informed response to situations involving mental health, substance use, emotional distress, grief, trauma, family conflict, suicide risk, or community crisis. As a B’saanibamaadsiwin position, the role is grounded in service to First Nations, Inuit, and Métis individuals, families, and communities. The successful candidate will understand the ongoing impacts of colonization, intergenerational trauma, systemic racism, and barriers to care, while also recognizing the strengths of Indigenous identity, culture, family, community, ceremony, and self-determination. This is an Indigenous-specific position within B’saanibamaadsiwin Indigenous Mental Health and Addictions. First Nations, Inuit, and Métis applicants who meet the qualifications for the position will be given priority consideration in the hiring process. Applicants are invited to voluntarily self-identify in their cover letter or application. CMHA Muskoka-Parry Sound strongly encourages applications from Indigenous candidates, including candidates with lived, professional, cultural, community, and/or land-based knowledge relevant to this work.
Requirements
- A degree or diploma in social work, psychology, nursing, addictions, mental health, Indigenous studies, human services, or another relevant field.
- A combination of education, professional experience, community experience, cultural knowledge, and demonstrated crisis response skill may be considered.
- Experience providing crisis intervention, supportive counselling, case management, risk assessment, safety planning, mental health support, addictions support, or community-based outreach.
- Knowledge of serious mental illness, substance use, concurrent disorders, trauma, suicide risk, family violence, homelessness, poverty, and the social determinants of health.
- Demonstrated understanding of Indigenous history, colonization, intergenerational trauma, systemic racism, and the current health and social realities affecting Indigenous people and communities.
- Ability to provide services in a culturally safe, trauma-informed, non-judgmental, flexible, and respectful manner.
- Comfort working alongside police while maintaining a clear clinical, client-centred, and culturally safe role.
- Ability to remain calm, grounded, and professional in high-stress, unpredictable, and emotionally intense situations.
- Ability to work independently in the community and as part of a multidisciplinary team in a rural setting.
- Experience with Microsoft Word, Outlook, electronic documentation systems, and routine administrative documentation.
- A valid Ontario G or G2 driver’s licence and access to safe, reliable transportation.
- Willingness to work flexible hours, including days, evenings, weekends, statutory holidays, and after-hours on-call coverage.
Nice To Haves
- Knowledge of local services, First Nations communities, Indigenous organizations, hospitals, addiction services, mental health services, and social service resources in the Parry Sound region is an asset.
- Indigenous language fluency is an asset.
Responsibilities
- Provide mobile crisis response in partnership with OPP, including attending calls where mental health, addictions, suicidal ideation, emotional distress, family conflict, grief, trauma, or risk concerns are present.
- Provide crisis assessment, de-escalation, engagement, safety planning, brief intervention, referral, and follow-up from a culturally safe, trauma-informed, client-centred approach.
- Work collaboratively with OPP while maintaining a clear health-care, clinical, and culturally informed role.
- Support diversion from unnecessary hospital, justice, or police involvement where appropriate and safe to do so.
- Respond to emergency departments in the region to complete crisis assessments, provide support, assist with discharge planning, and connect individuals to appropriate community services.
- Provide support to First Nations, Inuit, and Métis individuals and families in a way that respects culture, identity, community connection, choice, and self-determination.
- Establish and maintain strong working relationships with First Nations communities, Indigenous organizations, OPP, hospitals, crisis services, addiction services, housing supports, justice partners, and other community agencies.
- Participate in after-hours crisis response, on-call coverage, shift management, and the agency’s 24/7/365 crisis service as required.
- Participate in community development, education, consultation, outreach, and relationship-building activities.
- Maintain accurate, timely, and professional documentation in accordance with agency standards and privacy legislation.
- Participate in clinical consultation, supervision, team meetings, case review, training, and quality improvement activities.
Benefits
- Enrollment in a Registered Retirement plan with HOOPP where contributions start on date of hire.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
