Case Manager III (overnights) - Iowa Family Works

Heartland Family Service•Council Bluffs, IA

5h•$20 - $24•Onsite

About The Position

This case manager will serve as a direct care staff/case manager in a residential substance abuse treatment facility that serves women and their children. This position provides supervision and support to residents as a part of the 24-hour direct care staff, as well as case management services for assigned families. This is a fully awake overnight role. The case manager will be part of the team that provides education and support programming for women, their children and family members. Heartland Family Service is committed to building a trauma-informed culture that values and celebrates diversity and inclusion, believing this allows for better service delivery and innovation. Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.

Requirements

Associates Degree in Human Services, Psychology, Social Work, Sociology or a related field required
Valid driver’s license/ acceptable driving record
Applicants who identify as being in recovery have a minimum of two (2) years of sustained/continuous recovery to support well-being and effectiveness in this role

Nice To Haves

Bachelor's Degree in Human Services, Psychology, Social Work, Sociology or a related field preferred
One to two years’ experience in human services field preferred
Alcohol/drug abuse experience preferred but not required
Certified med-aide preferred but not required

Responsibilities

Provides supervision and support for program participants as a part of residential program staffing for 24 hours per day, 7 day per week schedule.
Assists staff in implementing case management activities and goals with and for Women and Children Center (WCC) clients.
Develops supportive relationships with clients.
Advocates for clients in the community.
Able to work independently with little supervision.
Maintains required records and statistical information.
Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the Agency.
Cooperates and collaborates with program area staff, volunteers, and other Agency staff.
Is dependable and punctual regarding scheduling and attendance.
Abides by all specific program and Agency procedures, policies, and requirements.
Participates in interdisciplinary family/case staffing to obtain information, provide information, and assist with service planning as needed.
Assist in completing intake information with incoming clients.
Completes inventory of medications and monitors medication administration of clients.
Documents client activity, progress and needs per established record keeping procedures.
Participates in interdisciplinary family/case staffing to obtain information, provide information, and assist with service planning.
Provide culturally and ethnically appropriate family services and intervention strategies.
Utilize a collaborative teaching approach.
Use interventions with clients that are evidence based.
Use effective strategies for engaging, defusing, and de-escalating clients through collaborative problem-solving techniques.
Provide a range of concrete and advocacy services to family members that are consistent with the family’s values, learning styles, lifestyle, circumstances, and culture.
Implements case management plans and provide support services for program participants under the direction of Lead Case Manager and Program Coordinator.
Responsible for maintenance and upkeep of facility including monitoring residents’ activities.
Confidence in addressing client non-compliance is necessary to create a safe and secure environment for other residents.
Works as a team member with other program staff to provide trauma-informed care to clients.
Networks with community providers and other agency programs in order to assist clients in accessing needed community resources.
Remains knowledgeable of support group services that provide support services for persons with substance abuse problems and their families.
Evaluates efficiency and effectiveness of community service providers on an ongoing basis to ensure clients are receiving quality care.
Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media.
Creates, maintains and shares as appropriate a dynamic self-care plan.
Strives to make connections between the agency and the larger community whenever possible in order to contribute to the agency’s ongoing fundraising and friend-raising efforts.
Essential functions of this job is to be performed on company physical work site.
Performs other program related duties as assigned.