Case Manager II (5408)

LIFELONG MEDICAL CARE•Berkeley, CA

3d•$27 - $31•Hybrid

About The Position

The Case Manager II (CM II) is a vital part of the primary care interdisciplinary team, dedicated to serving patients with complex care needs. This role involves patient outreach, engagement, and psychosocial assessments. The CM II assists in creating patient-centered care plans, leads the implementation of Enhanced Care Management (ECM), and coordinates referrals and service delivery. Services may be provided in various settings, including homes, clinics, community locations, hospitals, supportive housing sites, encampments, and shelters, depending on program requirements. This position is specifically for populations with multiple, complex health and social service needs. The role is represented by SEIU-UHW, with salaries and benefits determined by a collective bargaining agreement (CBA). Employees must maintain good standing within SEIU-UHW as per the CBA.

Requirements

High School diploma or GED
At least two (2) years of progressively responsible work or volunteer experience in a community-based health care or social work setting OR at least one (1) year of experience as a Case Manager I or equivalent position
Proficient skills using Microsoft Office applications (Word, Excel, Outlook)
Ability to work in and/or manage databases
Access to reliable transportation with current license and insurance
Commitment to working directly with low-income persons from diverse backgrounds in a culturally responsive manner
Commitment to harm reduction, recovery, housing first, age-friendly and patient centered care
Strong organizational, administrative and problem-solving skills
Ability to be flexible and adaptive to change while maintaining a positive attitude
Excellent interpersonal, verbal, and written skills
Ability to prioritize tasks, work under pressure, and complete assignments in a timely manner
Ability to seek direction/approval on essential matters, yet work independently, using professional judgment and diplomacy
Works well in a team-oriented environment
Conducts oneself in external settings in a way that reflects positively on your employer
Ability to be creative, mature, proactive, and committed to continual learning and improvement in professional settings

Nice To Haves

Bachelor’s Degree in Social Work, or another Health or Human Services field
Work or lived experience in area(s) relevant to the population to be served: e.g. perinatal, homelessness, recovery, criminal justice, elder care, palliative and end-of-life care, or behavioral health

Responsibilities

Conduct outreach via telephone and in person to identify and engage eligible patients for case management programs.
Build effective relationships with patients through engagement and assessment of strengths and needs.
Involve patients and caregivers in developing care plans aligned with their values and goals.
Provide and facilitate referrals to internal and external resources, assisting with applications and forms.
Manage a patient caseload according to LifeLong standards and program requirements.
Utilize data registries and reports for caseload management, program compliance, and quality care.
Provide health education and training, including harm reduction and disease risk mitigation strategies.
Assist patients in accessing and retaining public benefits, insurance, and affordable housing.
Communicate respectfully with patients, care teams, external partners, and social supports.
Maintain knowledge of patients' medical/behavioral health treatment plans and facilitate service utilization.
Participate in team meetings to coordinate care and support patient goals.
Advocate for patients and support their self-advocacy skills.
Provide case management for patients with complex acute or chronic medical or behavioral health conditions.
Offer general housing case management services, including document readiness and assessments for Coordinated Entry System.
Assist with patient crisis intervention and de-escalation.
Document billable services for revenue generation.
Stay current on community resources and social service supports.
Document patient contacts and services in required data systems (EHR, HMIS etc.).
Promote diversity, equity, inclusion, and belonging.
Represent LifeLong positively in the community and advocate for underserved populations.