Case Manager II (5652)
About The Position
The Case Manager II (CM II) is a vital part of the primary care interdisciplinary team, dedicated to serving patients with complex care needs. This role involves patient outreach, engagement, and psychosocial assessment. The CM II assists in creating patient-centered care plans, leads the implementation of Enhanced Care Management (ECM), and coordinates referrals and service delivery. Services are provided in various settings including homes, clinics, community locations, hospitals, supportive housing sites, encampments, and shelters, catering to individuals with multiple, complex health and social service requirements. This position is union-represented (SEIU-UHW), with salaries and benefits determined by a collective bargaining agreement, requiring employees to maintain good standing within the union.
Requirements
- High School diploma or GED
- At least two (2) years of progressively responsible work or volunteer experience in a community-based health care or social work setting OR at least one (1) year of experience as a Case Manager I or equivalent position
- Proficient skills using Microsoft Office applications (Word, Excel, Outlook)
- Ability to work in and/or manage databases
- Access to reliable transportation with current license and insurance
- Commitment to working directly with low-income persons from diverse backgrounds in a culturally responsive manner
- Commitment to harm reduction, recovery, housing first, age-friendly and patient centered care
- Strong organizational, administrative and problem-solving skills
- Ability to be flexible and adaptive to change while maintaining a positive attitude
- Excellent interpersonal, verbal, and written skills
- Ability to prioritize tasks, work under pressure, and complete assignments in a timely manner
- Ability to seek direction/approval on essential matters, yet work independently, using professional judgment and diplomacy
- Works well in a team-oriented environment
- Conducts oneself in external settings in a way that reflects positively on employer
- Ability to be creative, mature, proactive, and committed to continual learning and improvement in professional settings
Nice To Haves
- Bachelor’s Degree in Social Work, or another Health or Human Services field
- Work or lived experience in area(s) relevant to the population to be served: e.g. perinatal, homelessness, recovery, criminal justice, elder care, palliative and end-of-life care, or behavioral health
Responsibilities
- Conduct outreach via telephone and in person at LifeLong, community, and residential sites to eligible or prioritized patients for case management services.
- Engage with patients to build relationships and assess strengths and needs using standard tools and review of health and social services records.
- Involve patients and caregivers in developing care plans aligned with patient values and goals.
- Provide and facilitate referrals for internal and external resources, assisting patients with applications and forms.
- Manage a patient caseload according to LifeLong standards and program requirements.
- Utilize data registries and reports for caseload management, program compliance, grant deliverables, and quality care promotion.
- Provide health education and training, including harm reduction and disease risk mitigation strategies.
- Assist patients in accessing and retaining public benefits, insurance, and affordable housing.
- Communicate respectfully with patients, care teams, external partners, and social supports.
- Maintain knowledge of patients’ medical/behavioral health treatment plans and facilitate service utilization.
- Participate in team meetings for care coordination and barrier reduction.
- Advocate for patients and support their self-advocacy efforts.
- Provide case management for patients with complex medical or behavioral health conditions.
- Offer general housing case management services, including document readiness, problem-solving, and Coordinated Entry System assessments.
- Assist with patient crisis intervention and de-escalation.
- Document billable services to generate revenue for LifeLong.
- Stay current on community resources and social service supports.
- Document patient contacts and services in required data systems (EHR, HMIS) per LifeLong policy.
- Promote diversity, equity, inclusion, and belonging.
- Represent LifeLong positively in the community and advocate for underserved populations.
Benefits
- Salaries and benefits are set by a collective bargaining agreement (CBA)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
