Case Manager II (TUC – Strength United)

California State University, Northridge•Los Angeles, CA

2d•$24 - $27•Onsite

About The Position

The Case Manager II will act as a member of a Community Public Health Team (CPHT) to provide case management services, follow-ups, referrals, advocacy, and wraparound services to clients. The mission is to transform trauma and violence into empowerment, advancing systemic healing, and developing leaders for lasting change.

Requirements

Must be a highly organized individual able to multi-task, track and document case management of clients.
Computer competency, including Word, Excel, Outlook and PowerPoint.
Must demonstrate the ability to use communication skills that successfully convey and obtain accurate and complete information in a respectful and caring manner.
Have a basic knowledge of body language and non-verbal communication.
Understand and demonstrate active listening skills.
Must be a critical thinker, reasoning, organizing and analyzing information so that problems are accurately understood and solutions are congruent with client’s capacities and outcome orientated.
Capacity to negotiate and collaboration to insure the client’s successful receipt of services.
Demonstrate the skill of advocating for the needs and rights of people.
Must show a passion and sensitivity for trauma work.
Demonstrate experience to maintain cooperative working relationships with others; be team oriented; coordinate/collaborate with professionals from multiple agencies whilst maintaining appropriate boundaries and client confidentiality.
Access to a reliable vehicle, valid California Driver’s license and proof of automobile insurance
Must Maintain personal cell phone

Nice To Haves

Has experience working with adults, families and/or children in the community or experience in community organizing or in a social service setting is preferred.
Bilingual English/Spanish preferred.

Responsibilities

Develop in partnership with community members, and multi-disciplinary team partners, client centered, strength-based case management plan.
Meet with program clients referred through the household needs assessment to assist in removing barriers to meet case management goals and linking clients to on and offsite resources.
Liaise: Work in partnership and coordination with CPHT partner agency, Northeast Valley Health Corporation (NEVHC) and designated Case Managers.
Develop comprehensive needs assessments, coordination of services, and provides education.
Develop goals based upon client stated needs and identification of problem(s), will evaluate and monitor progress.
Provide systems navigation, linkages to referrals for health care, mental health services or other social services, provide collateral resources, and monitor client progress.
Assist Clinicians in coordinating additional resources for clients as needed.
Ensure client’s basic needs are met, outside of mental and physical health, providing a continuum of care and wrap around services.
Provide Assertive Outreach.
Collect and analyze health data.
Maintain accurate documentation, monthly reports, inputting data into the data management systems.
Complete required reports for funders, responsible for meeting grant milestones.
Participate in weekly multidisciplinary meetings to build capacity and develop sustainability plans.
Attend staff meetings, participates in training of staff, volunteers, and the community.
Performs other duties as assigned.