Case Manager II - Family Support

Seven Hills Foundation•Worcester, MA

15h•Onsite

About The Position

At Seven Hills Family Services, we believe families are strongest when they’re supported, connected, and equipped with the right tools. We’re seeking a passionate and experienced Case Manager II – Family Support to help individuals with developmental and intellectual disabilities thrive at home, at work, and in their communities. This role focuses on strengthening families, expanding meaningful social connections, and helping individuals achieve positive and purposeful employment outcomes — all while reducing the need for residential placement. As a Case Manager II, you will coordinate Family Support services in partnership with families, team members, and the Department of Developmental Services (DDS). You’ll conduct home visits, develop individualized Family Support Plans, and maintain consistent communication with families to ensure services are effective, responsive, and person-centered. Your work will focus on two core outcomes: Building positive and meaningful social circles, and Supporting positive and meaningful work opportunities.

Requirements

Bachelor’s degree preferred
3–5 years of related experience
Minimum of three (3) years of advocacy experience supporting individuals with autism, intellectual or developmental disabilities, or similar populations
Valid driver’s license (Class C or D)
Strong organizational, budgeting, and communication skills
Ability to build trusting relationships with families and community partners

Responsibilities

Coordinate Family Services intake procedures and complete required documentation
Develop and monitor individualized Family Support Plans
Conduct regular home visits and maintain ongoing contact with families
Facilitate and manage family budgets, ensuring responsible use of funding
Identify and connect families to respite, recreational, educational, clinical, and community resources
Provide training to families on effective resource utilization and problem-solving strategies
Create opportunities for families to support one another
Maintain strong relationships with schools, work programs, and social programs
Develop and lead skill-building groups focused on personal safety, boundaries, social skills, and prevocational/job development
Oversee staffing for 1:1 community supports, including timesheet management and communication with families
Utilize community partnerships to enhance quality of life and foster lasting connections
Work collaboratively with program managers to ensure timely and effective service delivery
Track data and communicate effectively with funding sources
Participate in committees or councils as assigned
Uphold agency standards for responsiveness, professionalism, and communication

Benefits

Health Insurance: Offered through Blue Cross Blue Shield, with generous company contribution.
Enhanced Retirement Plan: 25% - 33% Employer match based on tenure.
Student Loan Assistance: Consolidation, counseling, & limited employer contribution!
Discounted Tuition with College & University Partnerships!
Tuition Assistance: Reimbursed or prepaid college coursework!
Home Mortgage Initiative: Favorable down payment (3-5%), reduced closing costs co-paid by Seven Hills!
Generous Accrued Paid Vacation: 3 weeks in your first year!
Vacation Cash-Out Option
3 Paid Personal Days
11 Paid Holidays
Accrued Paid Sick Time
Personal PTO - (Minimum 20 hour regular part-time schedule - does not apply to per diem)