Case Manager I - Family Support

Seven Hills Foundation•Athol, MA

About The Position

At Seven Hills Family Services, we are committed to helping families stay strong, connected, and supported. We’re looking for a dedicated Case Manager I – Family Support to partner with families and individuals with developmental and intellectual disabilities to build meaningful lives in their communities. If you’re passionate about advocacy, connection, and helping people thrive where they live, this could be the role for you. As a Case Manager I, you will assist in coordinating Family Support services alongside families, team members, and the Department of Developmental Services (DDS). You’ll help create and implement Family Support Plans, connect families to resources, and maintain consistent communication through regular home visits and outreach. Your work will focus on two key outcomes: Building positive and meaningful social connections, and Supporting access to meaningful work and daily activities.

Requirements

High School Diploma, GED, or equivalency certificate required
At least three (3) years of advocacy experience supporting individuals with autism, intellectual or developmental disabilities, or similar populations
Valid driver’s license (Class C or D)
Must be bilingual in English and Spanish

Responsibilities

Assist with intake processes, documentation, and development of Family Support Plans
Maintain regular contact with families through home visits and ongoing communication
Help coordinate services that support family stability and independence
Identify and connect families to community, educational, recreational, clinical, and respite resources
Support families in navigating available services and funding opportunities
Assist in monitoring funding usage and contractual agreements
Provide training to families on problem-solving strategies and resource utilization
Create opportunities for peer support among families
Facilitate skill-building groups focused on social skills, personal safety, boundaries, and job readiness
Maintain relationships with schools, employment programs, and social service providers
Work collaboratively with program managers to ensure timely service delivery
Participate in committees or councils as assigned
Utilize community resources to enhance quality of life for individuals and families
Maintain timely and professional communication with families and stakeholders
Participate in trainings and ongoing professional development
Uphold agency standards for documentation, responsiveness, and service quality

Benefits

Health Insurance: Offered through Blue Cross Blue Shield, with generous company contribution.
Enhanced Retirement Plan: 25% - 33% Employer match based on tenure.
Student Loan Assistance: Consolidation, counseling, & limited employer contribution!
Discounted Tuition with College & University Partnerships!
Tuition Assistance: Reimbursed or prepaid college coursework!
Home Mortgage Initiative: Favorable down payment (3-5%), reduced closing costs co-paid by Seven Hills!
Generous Accrued Paid Vacation: 3 weeks in your first year!
Vacation Cash-Out Option
3 Paid Personal Days
11 Paid Holidays
Accrued Paid Sick Time