Case Manager - ICMS

Alcott Center For Mental Health Services•Culver City, CA

4d•$24 - $26•Hybrid

About The Position

Alcott, a leading nonprofit agency dedicated to providing vital mental health and supportive housing services to low- and no-income adults across Los Angeles County, is seeking a compassionate and resourceful Case Manager to join our Intensive Case Management Services team. If you have experience supporting individuals experiencing homelessness and are skilled in outreach, housing navigation, and service coordination, this is an opportunity to help vulnerable Angelenos achieve lasting stability. Join a collaborative team committed to providing trauma-informed, client-centered care throughout Los Angeles County.

Requirements

A bachelor’s degree in social work, psychology, mental health, or a related field and at least one (1) year of experience working with individuals experiencing homelessness; OR at least two (2) years of experience providing direct mental health and ICMS Permanent Supportive Housing services.
Experience working with individuals living with mental illness, chronic medical conditions, and substance use disorders.
Knowledge of chronic homelessness, outreach and engagement strategies, intensive case management, and evidence-informed service models.
Experience with crisis intervention, suicide assessment and prevention, affordable housing, public benefits applications, landlord-tenant rights, and eviction prevention.
Ability to build trust and maintain professional relationships with individuals experiencing significant barriers to care and housing.
Ability to manage responsibilities independently while traveling throughout the greater Los Angeles area.
Ability to communicate and collaborate effectively with clients, landlords, healthcare providers, government agencies, and community partners.
Ability to remain calm, exercise sound judgment, and respond appropriately during stressful or urgent situations.
Ability to use computers and electronic health record systems to complete timely and accurate documentation.
A valid California driver’s license, clean driving record, and insurability under Alcott’s automobile liability policy are required.
Successful Live Scan fingerprint clearance is required.
Employees whose essential job duties include driving an agency vehicle must maintain driving eligibility throughout employment.

Nice To Haves

Fluency in English and Spanish is preferred.

Responsibilities

Conduct persistent, trauma-informed outreach to individuals experiencing homelessness.
Develop rapport with clients to promote engagement, stabilization, and participation in services.
Assess each client’s needs, barriers, functional impairments, and strengths to develop individualized service plans.
Collect and organize the identification, income verification, public benefits records, and clinical or medical documentation required for subsidized housing applications.
Assist clients with completing housing applications and preparing all required forms and supporting documents.
Help clients locate available units, communicate with property managers, and attend housing-related appointments.
Facilitate timely access to mental health assessments, psychiatric services, therapy, primary care, and substance use treatment.
Collaborate with multidisciplinary providers, shelters, hospitals, landlords, DHS partners, and other community resources.
Help clients obtain public benefits, legal assistance, and other supportive services.
Transport clients to appointments when necessary and appropriate.
Provide crisis intervention, safety planning, and suicide risk assessment when needed.
Deliver ongoing tenancy support and eviction-prevention assistance.
Record all services in the electronic health record in accordance with agency, DHS, contractual, and audit requirements.
Ensure case files are timely, accurate, organized, and complete.
Participate in trainings, team meetings, case conferences, and quality-assurance activities.
Support program compliance with contractual reporting and documentation requirements.
Perform other related duties as assigned.