Case Manager I (Medications for Opioid Use Disorder)

Glide•San Francisco, CA

2d•Onsite

About The Position

The MOUD Case Manager ensures clients understand and can access GLIDE Foundation resources that support stabilization. The role works with GLIDE participants with opioid use disorder, connecting them to medication options such as methadone, Suboxone, naltrexone, Brixadi, and other medications. The Case Manager develops and maintains a caseload of 20 to 30 participants, supporting treatment adherence, stability, and wellness while also addressing housing, identification, mental health access, and other client-identified needs. The position provides outreach, education, navigation, case management, and group facilitation at GLIDE, community events, and through mobile outreach. It also involves coordination with GLIDE programs and external community resources, timely and accurate documentation and reporting, adherence to professional boundaries and HIPAA protocols, and participation in HEAT program activities and professional development. The role is based in GLIDE’s buildings in San Francisco’s Tenderloin neighborhood, an open-door setting serving community members and clients.

Requirements

Bachelor’s degree in social work, public health, or a related field, or at least 2 years of experience providing MOUD navigation and harm-reduction-focused case management to high-risk populations.
Knowledge of prescriptions for Suboxone, naltrexone, and other medications, as well as methadone dispensaries, used to support MOUD treatment adherence.
Training and experience in overdose reversals, de-escalation techniques, and motivational interviewing.
Experience providing street-based outreach in urban settings and homeless encampments.
Understanding of social determinants of health and their effects on people experiencing homelessness, active drug use, and related social stressors.
Ability to build and maintain collaborative relationships across GLIDE programs and with San Francisco and wider Bay Area city agencies.
Understanding of harm reduction principles and practices, with ability to engage and retain clients through risk-reduction and strengths-based counseling.
Knowledge of social determinants of health and ability to provide culturally competent, culturally sensitive support to a diverse community.
Strong communication and trust-building skills, including comfort and proficiency with public speaking and interaction with clients and community members in individual, group, and street-outreach settings.

Nice To Haves

California Rapid HIV/HCV/STI test counselor certification, or willingness to be trained.
Eligibility for jail clearance in San Francisco and other Bay Area counties, if needed.

Responsibilities

Conduct outreach, educate clients, and connect GLIDE HEAT participants with medications and services for opioid use disorder, including methadone, Suboxone, naltrexone, and Brixadi.
Build positive clinical rapport and maintain an active caseload to promote medication adherence, stability, wellness, and harm reduction.
Connect and navigate clients to primary health care and appropriate mental health services, and assist with housing resources and documentation needed for stabilization.
Connect clients to GLIDE services and relevant external community resources to support stability and self-sufficiency.
Plan and conduct outreach for, and facilitate, MOUD, treatment, and other harm reduction groups regularly.
Maintain complete and timely client files, including intakes, assessments, case management notes, group attendance logs, referrals, and other required data, in accordance with program standards, organizational policy, and applicable laws.
Submit monthly activity and data reports capturing contract deliverables in required database systems.
Maintain professional boundaries, follow case management ethics and regulatory practices, and adhere to HIPAA protocols.
Develop outreach and educational materials to engage the broader community in MOUD programs.
Assist leadership in coordinating special events promoting MOUD efforts, HEAT services, and GLIDE-wide programming.
Support other HEAT services as needed, including health access services, HIV/HCV/STI testing and navigation, mobile outreach, and community outreach.
Participate in individual supervision, team and community meetings, trainings, and other professional development activities.
If needed, obtain eligibility for jail clearance in San Francisco and other Bay Area counties to advocate for incarcerated MOUD clients.