Clinical Case Manager for Substance Use

El Futuro•Durham, NC

20h•Hybrid

About The Position

El Futuro is hiring a full-time Case Manager for Substance Use to provide culturally and linguistically responsive care coordination, resource navigation, and participant advocacy through the Sin Ataduras program. The role supports Latino individuals and families with substance use-related needs, connects them with behavioral health and community-based services, and helps address barriers related to health-related social needs. The Case Manager works closely with participants, El Futuro providers, and community partners to promote continuity of care and timely access to appropriate services. The position uses trauma-informed, person-centered, and harm-reduction approaches while maintaining professional boundaries and accurate, confidential documentation. The position is 37.5 hours per week on a hybrid schedule, with one required in-person day at the Durham clinic. The employee must be available for Friday meetings from 9:00 to 11:00 a.m., typically work two to three evenings per week, and occasionally work weekends. The work involves community travel throughout the service area, including Wake, Orange, Chatham, Durham, and surrounding areas. The starting pay rate is $23.00 per hour.

Requirements

Bachelor's degree in social work, psychology, human services, public health, or a related field, or an equivalent combination of education and relevant experience.
Experience providing case management, care coordination, resource navigation, or other human services.
Bilingual fluency in spoken and written Spanish and English.
Knowledge of substance use prevention, treatment, recovery, harm-reduction principles, and behavioral health service systems.
Familiarity with community resources and referral systems in Durham, Orange, Wake, and Chatham counties.
Ability to engage participants without judgment using person-first, recovery-oriented, culturally responsive, and trauma-informed approaches.
Ability to recognize and appropriately escalate urgent behavioral health or safety concerns while maintaining professional boundaries and confidentiality.
Ability to work independently in community settings, travel throughout the service area, and collaborate with participants, colleagues, and community partners.
Strong communication, documentation, relationship-building, organization, follow-through, problem-solving, and time-management skills.
Proficiency with Microsoft 365 and electronic documentation or project management systems.
Ability to work effectively independently and as part of a multidisciplinary team.
Commitment to supporting El Futuro's mission and working consistently with its values of Calor Humano, Trust, Resilience, Belonging, and Community.
Availability for two to three evenings per week and Friday meetings from 9:00 to 11:00 a.m.
Ability to travel for community events, outreach activities, and program operations within the service area.

Nice To Haves

Experience supporting Latino or immigrant individuals and families.
Experience in substance use, behavioral health, health care, recovery support, or community-based prevention.
Training or credentials in case management, motivational interviewing, trauma-informed care, harm reduction, peer support, substance use screening, or a related area.

Responsibilities

Serve as a primary point of contact for DWI program clients, responding to questions with warmth, clarity, cultural responsiveness, and appropriate confidentiality.
Coordinate appointments for assessments, intakes, groups, transfers, and discharges; monitor follow-up needs; and address scheduling barriers.
Provide timely reminders about appointments, group sessions, required documents, and client payment obligations.
Guide clients in using Zoom, DocuSign, the patient portal, and other digital tools; troubleshoot routine access issues and coordinate additional support when needed.
Follow up on client concerns through resolution, document actions taken, and escalate clinical, legal, safety, or complex service matters to the appropriate staff member.
Screen participants and identify behavioral health, substance use, and social service needs.
Develop and regularly update individualized service plans with participants and the care team.
Coordinate referrals and communication among participants, El Futuro providers, and community organizations.
Help participants schedule appointments, understand available services, and navigate barriers to care.
Follow up on referrals and document whether participants connected with recommended services.
Use trauma-informed, culturally responsive, person-centered, and harm-reduction approaches in participant interactions.
Identify and escalate urgent behavioral health or safety concerns according to organizational policies and supervisory guidance.
Complete accurate, timely, and confidential documentation of screenings, referrals, participant contacts, interventions, and outcomes.
Communicate relevant participant updates to authorized care team members to promote continuity of care.
Participate in regular supervision, case consultation, and Sin Ataduras team meetings.
Maintain professional boundaries and follow organizational confidentiality requirements and applicable regulations.
Build and maintain relationships with health care, behavioral health, legal, educational, domestic violence, sexual assault, and social service organizations.
Maintain current knowledge of community resources, referral processes, and eligibility requirements.
Contribute verified resource information to El Futuro's resource database and resource guide, and share relevant updates with staff.
Represent El Futuro at appropriate allied service provider meetings related to serving Latino communities.
Participate in community outreach and educational events focused on substance use prevention, early intervention, treatment access, recovery support, and harm reduction.
Conduct screenings and connect community members with appropriate resources during outreach activities.
Administer participant feedback and outcome surveys and support accurate program data collection.
Share implementation observations, participant feedback, and resource gaps to strengthen Sin Ataduras services.
Complete program-related administrative responsibilities for participant coordination, outreach, documentation, and grant compliance.