DSNP

CHPW•Seattle, WA

13d•Remote

About The Position

This position is remote and targets an individual who lives in the Seattle area and is knowledgeable of the area and its available resources. This is essential in being able to assist our Medicare and Dual Plan members by providing education, coordination with care teams, and connecting to community-based resources. The Case Manager I is responsible for the operational delivery of the plan’s case management and coordination programs and processes. They provide case management services for CHPW members with short term, long term, stable, unstable, and predictable course of illness, and/or highly complex medical/behavioral and social conditions. The goal is to improve members' quality of life and ensure cost-effective outcomes by using internal and community-based resources. The Case Manager I is responsible for performing telephonic case management for members with acute, chronic, and complex needs. This role advocates on behalf of members and facilitates coordination of resources required to help members reach optimum functional levels and autonomy within the constraints of their disease conditions. They work within a multi-functional team to connect with providers, members, caregivers, contracted vendors, community resources, and health plan partners to assess the member's health status, identify care needs, and ensure access to appropriate services to achieve positive health outcomes. The Case Manager I assesses, evaluates, plans, implements, and documents care of members within the organization’s clinical database system, in accordance with organizational policies and procedures. They are responsible for the assessment of members, including identifying and coordinating access to the appropriate level of care and treatment. Using the assessment information, they assign the appropriate risk and complexity level, and create and document a care plan in coordination with the member, family, and health team input. They initiate a plan of care based on member-specific needs, assessment data, and the medical/behavioral plan of care. Goals for members are measurable and developed in conjunction with the patient/family to improve quality of life. They plan care in collaboration with members of the multidisciplinary team, and consider the physical, behavioral, cultural, psychosocial, spiritual, age-specific, and educational needs of the member in the plan of care. They review and revise the plan of care with the interdisciplinary care team to reflect changing member needs based on evaluation of the members’ status, and/or as a result of reassessment. They implement the plan of care through direct member care, coordination, and delegation of the activities of the health care team. They promote continuity of care by accurately and completely communicating to health care team the status of members for whom care is provided. They engage community resources where applicable. They conduct interdisciplinary care team meetings with the member/family to assess care plan and recommend adjustments as indicated. They continuously evaluate members’ progress towards goals, identify potential barriers to attaining goals and expected outcomes in collaboration with other health care team members. They document all case activity using the CHPW care management system and follow documentation standards and protocols. They collaborate with the Transition of Care (TOC) team if a member is hospitalized. They serve as a liaison at various local and statewide meetings and/or workgroups and provide clinical support to providers’ network to enhance integrated care coordination. They assess barriers to care and assist members and health care team to address concerns. They implement developed workflow activities and activities for designated programs. They conduct member case management in the field at Provider(s) office, member’s home, inpatient medical or psychiatric hospitals, skilled nursing facilities, adult family homes, or in a community setting. They attend member appointments or care conferences in collaboration with the members care team when indicated. This position may require traveling on behalf of the Company and working in the field. It is essential that a current driver’s license, proof of insurance and an acceptable driving record are maintained. Employees are expected to report to work as scheduled, participate in all assigned meetings, and meet established performance and accountability standards. Other duties as assigned. Essential functions listed are not necessarily exhaustive and may be revised by the employer, at its sole discretion.

Requirements

Possess Current, unrestricted license in the State of Washington as a registered nurse (RN) (required) OR Current, unrestricted license in the State of Washington as a Social Worker (LSWAA, LSWAIC) (required), OR Current, unrestricted license in the State of Washington as a Mental Health Counselor (LMHC), Mental Health Professional (LMHP), or Marriage and Family Therapist (LMFT) (required)
Have a minimum of one (1) year case management, home health or discharge planning experience; or a combination of education and experience which provides an equivalent background required OR Have a minimum of one (1) year facility-based medical or behavioral health experience and/or outpatient psychiatric and substance abuse/substance abuse disorder treatment experience, required; or equivalent combination of education and experience and/or working with children and families.
Experience with those who have disabilities and knowledge of Child and Families Services
Have a minimum three (3) years of clinical experience in an acute care and/or outpatient setting (required)
Experience and proficiency with Microsoft Office products
Managed care (Medicaid and/or Medicare) experience
Previous experience using Care Management software applications
Knowledge of Medicare and Medicaid regulations
Experience in care management workflow systems
Effective verbal and written communication skills
Effective organizational, time management, and project management skills
Ability to work independently
Comfortable presenting in a group setting
Perform all functions of the job with accuracy, attention to detail and within established timeframes.
Meet attendance and punctuality standards
Complete and successfully pass a criminal background check
Has not been sanctioned or excluded from participation in federal or state healthcare programs by a federal or state law enforcement, regulatory, or licensing agency
Vaccination requirement (CHPW offers a process for medical or religious exemptions)
Candidates whose disabilities make them unable to meet these requirements are considered fully qualified if they can perform the essential functions of the job with reasonable accommodation.

Nice To Haves

Bachelor’s degree in nursing, or a master’s degree in social work and/or related behavior health field (preferred)
Possess a Case Management Certification (preferred)
Have Bilingual abilities (preferred)
Knowledge of, and experience with, community resources preferred

Responsibilities

Responsible for the operational delivery of the plan’s case management and coordination programs and processes.
Provides case management services for CHPW members with short term, long term, stable, unstable, and predictable course of illness, and/or highly complex medical/behavioral and social conditions.
Advocates on behalf of members and facilitates coordination of resources required to help members reach optimum functional levels and autonomy within the constraints of their disease conditions.
Works within a multi-functional team to connect with providers, members, caregivers, contracted vendors, community resources, and health plan partners to assess the member's health status, identify care needs and ensure access to appropriate services to achieve positive health outcomes.
Assesses, evaluates, plans, implements, and documents care of members within the organization’s clinical database system, in accordance with organizational policies and procedures.
Responsible for the assessment of members, including identifying and coordinating access to the appropriate level of care and treatment.
Uses the assessment information to assign the appropriate risk and complexity level, and create and document a care plan in coordination with the member, family and health team input.
Initiates a plan of care based on member-specific needs, assessment data and the medical/behavioral plan of care.
Plans care in collaboration with members of the multidisciplinary team, and considers the physical, behavioral, cultural, psychosocial, spiritual, age specific and educational needs of the member in the plan of care.
Reviews and revises the plan of care with the interdisciplinary care team to reflect changing member needs based on evaluation of the members’ status, and/or as a result of reassessment.
Implements the plan of care through direct member care, coordination, and delegation of the activities of the health care team.
Promotes continuity of care by accurately and completely communicating to health care team the status of members for whom care is provided.
Engages community resources where applicable.
Conducts interdisciplinary care team meetings with the member/family to assess care plan and recommend adjustments as indicated.
Continuously evaluate members’ progress towards goals, identify potential barriers to attaining goals and expected outcomes in collaboration with other health care team members.
Documents all case activity using the CHPW care management system and follows documentation standards and protocols.
Collaborates with the Transition of Care (TOC) team if a member is hospitalized.
Serves as a liaison at various local and statewide meetings and/or workgroups and provides clinical support to providers’ network to enhance integrated care coordination.
Assesses barriers to care and assist members and health care team to address concerns.
Implements developed workflow activities and activities for designated programs.
Conduct member case management in the field at Provider(s) office, member’s home, inpatient medical or psychiatric hospitals, skilled nursing facilities, adult family homes, or in a community setting.
Attend member appointments or care conferences in collaboration with the members care team when indicated.
This position may requires traveling on behalf of the Company and working in the field.
Employees are expected to report to work as scheduled, participate in all assigned meetings, and meet established performance and accountability standards.
Other duties as assigned.