Case Manager - 1809

Colorado Coalition for the Homeless•Denver, CO

1d•$21 - $25

About The Position

The Case Manager I works collaboratively with case managers, supervisors, integrated health team members, and community partners to promote long-term solutions for people experiencing or formerly experiencing homelessness. The role develops and implements care plans, coordinates services and resources, monitors client progress, provides advocacy and support, facilitates referrals, and maintains case documentation and data. Services are grounded in motivational interviewing, stages of change, strengths-based case management, housing support, recovery-focused interventions, cultural responsiveness, and trauma-informed care. The position focuses on outreach, referrals and linkages to mainstream services and housing, and crisis intervention. The position manages a caseload of clients with high service utilization and disabilities, including substance use and significant primary and behavioral health care needs. It provides wrap-around care management, crisis response, de-escalation, safety planning, outreach, appointment accompaniment, benefits application assistance, and coordination with internal programs and external providers. The Case Manager tracks engagement and outcomes, maintains accurate records, shares safety information, participates in community collaboration and training, and helps connect clients to longer-term care.

Requirements

High school diploma or GED.
Basic Life Support certification required within 30 days of employment.
Must obtain and maintain a Colorado driver’s license in good standing within 30 days of hire, except for SSHC.
Excellent interpersonal and communication skills and ability to build trusting relationships with residents.
Strong understanding of housing support services principles, trauma-informed care, and recovery-focused interventions.
Ability to manage a diverse caseload, prioritize tasks, and work independently while also being a team player.
Proficiency in Microsoft Office Suite.
Access to a reliable vehicle outside of the CCH fleet for transportation needs.

Nice To Haves

Bachelor’s degree in Psychology, Social Work, Human Services, or Criminal Justice.
One to two years of experience working with a diverse population experiencing homelessness, substance use disorders, or mental health challenges, particularly people diagnosed with serious and persistent mental illness (SPMI).
Knowledge of local housing resources, benefits programs, and social service agencies.

Responsibilities

Manage a caseload of clients with high service utilization and disabilities, including substance use and significant primary and behavioral health care needs.
Maintain positive working relationships with community partners and health providers.
Work collaboratively with the team and support collective problem-solving under direct supervision and established department parameters.
Provide wrap-around care management, consistent communication and engagement, and support during crisis or disengagement.
Liaise among internal program management, client referral sources, and community partners.
Respond promptly to resident crises with de-escalation, support, and appropriate referrals.
Develop crisis and safety plans with individuals based on their needs.
Mediate conflicts and help resolve issues and maintain positive relationships.
Track client data, engagement, and outcomes, focusing on individual client outcomes.
Transport and accompany clients to appointments, meetings, and other necessary engagements using a CCH vehicle or approved personal vehicle; conduct outreach to assess basic needs, safety, and mental health resource needs.
Build rapport and maintain professional relationships to connect individuals with longer-term care.
Assist clients in applying for and securing benefits such as Social Security, Medicaid, and food assistance.
Facilitate referrals to external agencies and coordinate care with other service providers as needed.
Identify and share relevant information about safety concerns, emergencies, or threats to individuals and others.
Keep current on community resources and provide appropriate resources to community members.
Participate in community collaboration meetings to address client barriers and support the Coalition’s efforts.
Attend position-related trainings and bring ongoing training and educational opportunities to the team.
Record clinical and non-clinical services, communications, and tasks accurately and promptly in the EHR and other required systems; maintain up-to-date charts and follow directed system upgrades.
Perform other job duties as assigned.