Case Manager I- ICMS

St. Joseph Center•West Hollywood, CA

17h•$23 - $24•Hybrid

About The Position

The Case Manager works as a team member with several social service professional and paraprofessional staff ensuring the delivery of quality care in accordance with the rules and regulations established, as well as adhering to the mission of St. Joseph Center. The Scattered Site Case Manager’s key areas of responsibility include providing high quality case management services to clients and serving as the central point of contact for clients as they navigate the transition from “person experiencing homelessness” to “tenant living within the community.” In conjunction with the housing program manager and other case management staff, the Case Manager will evaluate individuals/families for permanent housing and assist them to establish eligibility for subsidized housing, including the collection of all required documents and completion of all applications.

Requirements

One to two years of experience providing services to highly vulnerable populations.
Bachelor’s degree from an accredited college or university in social work, human services, or a related field; a combination of education and experience may be substituted.
Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook)
Ability to use widely supported internet browsers.
Access to reliable transportation.
Travel to meet with clients as needed.
Travel to meetings at multiple St. Joseph Center sites and at community partner locations as needed.

Nice To Haves

Bilingual fluency in Spanish language preferred.
Highly motivated and a self-starter.
Ability to communicate with and relate to a diverse group of people including clients, community, and other staff.
Excellent organizational skills and the capability to work in a fast-paced environment.
Strong knowledge of housing market, housing programs and resources.
Demonstrated knowledge and experience with Harm Reduction, Motivational Interviewing, Critical Time Intervention, and Housing First.

Responsibilities

Develop professional relationships with clients and maintain a caseload of scattered site participants, conducting regular face-to-face case management sessions.
Assist with the preparation of forms and any other documentation required for initial housing voucher approval with the Housing Authority (HACLA, LACDA, Brilliant Corners), including annual recertification thereafter.
Conduct regular on-site office hours at assigned property.
Conduct initial home visits upon a new tenant lease-up and ongoing home visits, or more often as determined by need.
Conduct ongoing monthly case management sessions to housed individuals/families to monitor clients’ progress and to provide appropriate community referrals. This includes referrals to any needed services including health, mental health, education, and vocational training, serving as an advocate or liaison to other organizations on behalf of the client when needed.
Provide education on topics pertaining to successful housing retention, decrease social isolation, and prevent relapse risks. This includes setting up and transporting clients on various field trips out into the community.
Support clients in the development of independent living skills including money management and budgeting, housekeeping, nutrition and food preparation, social/recreational activities, and job training/placement (when appropriate) that will help them maintain independent living.
Develop and implement an individualized service plan, in collaboration with each participant emphasizing coordinated strategies for addressing short and long-term housing needs, financial stability, educational, mental health, substance abuse issues, relapse prevention, medication management, vocational training, immigration, legal issues, and any other risk factors that could impede permanent housing of self-sufficiency.
Assist clients with maintaining medication and treatment regimens including accompanying/transporting clients to appointments in the community with health, mental health, and other care providers.
Utilize a harm reduction, client focused and strength-based model.
Ensure case notes are entered into the Homeless Management Information System (HMIS) and CHAMP within 48 hours of completing a direct case management service with client, submit notes for review by program manager weekly.
Manage client file organization, ensure appropriate forms are updated as required.
Respond to urgent requests for assistance from clients or landlords.
Provide new resident orientation as required.
Develop close working relationships with all collaborating agencies, including property management and landlords.
Participate in all meetings with collaborative agencies, and other community meetings as directed.
The position requires an ability to work flexible hours including some early morning, evenings.
Other duties and responsibilities may be assigned.