Case Manager I, Employment Specialist - NCSH Residential

HealthRIGHT 360•Escondido, CA

1d•Hybrid

About The Position

HealthRIGHT 360, a nonprofit organization, is dedicated to providing accessible and comprehensive healthcare to vulnerable populations, aiming to overcome systemic barriers and promote health equity. The organization offers a broad spectrum of services, including mental health care, residential and outpatient substance use treatment, and primary health services, along with transitional support for individuals re-entering the community from the criminal justice system. By integrating physical and behavioral health, HealthRIGHT 360 empowers individuals through addressing social determinants of health, fostering resilience, and facilitating recovery. North County Serenity House (NCSH), a residential program of HealthRIGHT 360, established in 1966, offers substance use disorder services in a gender-responsive and trauma-informed environment. NCSH utilizes evidence-based practices that acknowledge the impact of trauma on substance use and criminal histories, particularly for women. For clients with co-occurring mental illnesses, integrated substance use and mental health services are provided, treating both conditions as primary. The residential facility can accommodate up to 120 women and up to 20 young children (under 5 years of age) seeking recovery from substance use disorders. The Case Manager role is an in-person position focused on delivering client services through care coordination within HealthRIGHT 360's services and with external human services providers. This involves assisting clients with intake paperwork, outcome assessments, and benefit applications. Working within a multidisciplinary team, the Case Manager I aims to achieve optimal treatment outcomes consistent with HealthRIGHT 360's philosophy, goals, policies, mission, and vision. Services can be delivered in outpatient offices, residential treatment settings, or in the community, based on client needs and program requirements, necessitating reliable transportation.

Requirements

High school diploma or equivalent.
Substance Use Disorder Counselor registration from an accredited California agency (CCAPP, CAADE, CADTP).
Bachelor’s degree in Social Work, Psychology, or other related field from an accredited institution.
Case management experience.
Experience working with clients experiencing acute withdrawal from substances.
Experience in the human service field and demonstrated expertise in substance abuse treatment, relapse prevention, and recovery.
Valid First Aid and CPR certification or ability to obtain within 30 days of hire.
Valid California Driver’s License and access to registered and insured transportation.

Responsibilities

Assist the client with intake by completing case management assessment and entering financial and benefit information.
Support the client in applying for Medi-Cal or transferring Medi-Cal County when appropriate.
Assess the client’s case management needs and complete all releases of information.
Connect the client to benefits, mental health, physical health, employment, probation, DCFS, housing, community resources, outpatient substance use disorder services, and aftercare.
Coordinate communication and external service linkage including assisting with scheduling appointments, communicating with probation, scheduling child visits, communicating with DCFS, obtaining all court minute orders, providing appointment reminders for therapy and psychiatrist.
Deliver services in outpatient, residential, or field depending on assignments and client need.
Complete the VI-SPDAT and connect the client to safe housing options.
Prepare the client for job search by assisting with resume writing and job search preparation.
Monitor client's progress toward achieving case management treatment plan goals and provide treatment plan input.
Seek clinical consultation throughout the treatment episode and when encountering new and/or high-risk clinical circumstances.
Work collaboratively with other members of the treatment team including the Clinical Therapist, Counselor, Medical, and Psychiatrist.
Communicate collaboratively with all members of the behavioral health team including medical, mental health, psychiatry, substance use disorder, and other staff.
Transport clients as needed.
Complete client UA tests and document test results.
Write and complete all progress notes within 72 hours of service delivery.
Maintain compliance with the due dates for all clinical documentation.
Write client’s progress letters and court reports and obtain final approval from the supervisor.
Complete all documentation in compliance with agency policy and procedures, HIPAA, 42-CFR, DMH, and other standards to satisfy internal and external evaluating requirements.
Complete all assigned URC’s within a timely manner.
Assist with client program oversight by managing case management business passes.
Meet expected client care hours (productivity expectation is 25 client care hours per week).
Maintain full compliance with requirements for registration or certification.
Attend and actively participate in assigned Clinical Group Supervision.
Actively participate in agency and team meetings.
Participate in training opportunities and complete all assigned training in a timely manner.
Arrange work schedule in accordance with the agency’s needs.
Read emails daily and respond when appropriate.
Perform other duties as assigned.