Case Manager I - Emergency Services (ESS)

Wheeler Mission Ministries•Indianapolis, IN

3d•$18 - $0•Onsite

About The Position

Wheeler Mission Ministries is a privately funded 501(c)3 non-profit, evangelical Christian ministry dedicated to sharing the Gospel and helping those experiencing homelessness and those in need. This role is considered a ministry position and is vital to the team. Employees must have a personal relationship with Jesus Christ and subscribe to the Mission, Vision, Statement of Faith, Core Values, and Qualifications for Employment. Employees are encouraged to share the Gospel as opportunities arise. The Case Manager is responsible for providing a continuum of care for guests through case management, including assessment of resources, talents, skills, and interests. The Case Manager will work with guests to identify personal goals and create a plan to achieve stability and those goals.

Requirements

High School Diploma or HSE.
1-2 years social service/ministry experience, specifically counseling, mentoring, and discipling.
1 year’s experience working with people who may have experienced substance abuse, mental health concerns, trauma, domestic violence, or homelessness.
Intermediate proficiency in Microsoft Office Suite, including email, Word and Excel.
Intermediate proficiency in Resident Database and basic ability in Paycom.
Knowledgeable about community housing and employment resources and help guests connect to housing and employment.
Demonstrated ability to assist guests in obtaining appropriate documentation, utilize resources, and job search effectively.
Understanding of best practices in case management and faith-based concepts to serve guests with excellence.
Understanding of de-escalation, Trauma Informed Care, and Mental Health Support.
Belief in the inerrancy of the Holy Bible.
Adherence to WM Employee Policies.
Alignment with WM Core Values: Christ-Centered Purpose, Faithful Stewardship, Excellence, Grace and Truth.
Ability to walk short distances with the ability to ascend and descend flights of stairs.
Ability to type and operate standard office equipment.
Ability to perform normal business activities, with potential for standing or sitting for long periods of time.
Ability to occasionally lift office supplies and equipment up to 20 pounds.
Ability to drive a vehicle with multiple occupants in a city environment.
Possess a valid state issued driver’s license and have a driving record without major moving violations, including convictions for DUI, Reckless Driving, or Driving While Suspended.
Must be insurable according to standards established by Wheeler Mission’s risk management insurance agency.
Adhere to WM Drugs and Alcohol policy and remain free from addiction to drugs or alcohol.
Submit to and pass a drug and/or alcohol test.

Nice To Haves

Adaptability
Organizational Agility
Guest/Customer Focus
Collaboration
Relates Well to Others
Listening
Compassion
Patience
Prioritizing
Conflict Resolution

Responsibilities

Assess and identify each guest’s resources, talents, skills, and interests.
Develop a care plan with written goals and methods to help the guest achieve those goals.
Frequently monitor the effectiveness, appropriateness, and efficiency of the plan, modifying as needed.
Advise guests on best practices for success in achieving goals and advocate for them.
Identify needs and resources available, provide information and make referrals, and lead crisis intervention when necessary.
Monitor guest progress.
Ensure program compliance while maintaining guest confidentiality.
Facilitate small groups.
Assist guests in finding a Foundation in Christ.
Collaborate with other program staff as well as other agencies to coordinate services.
Participate in multidisciplinary guest case conferences.
Maintain accurate records and documentation for guests.
Serve in unity with other staff members by practicing healthy work/life balance through study and prayer and participating in a faith community.
Provide task supervision of program assistants, interns, and volunteers.