Case Manager - Housing (ICMS/PSH)

St. Joseph Center•Los Angeles, CA

17h•$23 - $24•Onsite

About The Position

The Case Manager works as a team member with several social service professional and paraprofessional staff ensuring the delivery of quality care in accordance with the rules and regulations established, as well as adhering to the mission of St. Joseph Center. The Case Manager's key areas of responsibility include providing high-quality onsite case management services to residents of specific housing projects and serving as the central point of contact for clients as they navigate the transition from experiencing homelessness to living independently within the community. In conjunction with the housing program manager and other case management staff, the Case Manager will evaluate individuals/families for permanent housing and assist them in establishing eligibility for subsidized housing, including the collection of all required documents and completion of all applications.

Requirements

1+ years of experience providing services to highly vulnerable populations.
Bilingual fluency in English and Spanish is preferred.
Must be highly motivated and a self-starter.
Must have the ability to communicate with and relate to a diverse group of people including clients, community, and other staff.
Must have excellent organizational skills and the capability to work in a fast-paced environment.
Strong knowledge of housing market, housing programs and resources.
Demonstrated knowledge and experience with harm reductions, motivational interviewing, critical time intervention, and housing first.
Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Ability to use widely supported internet browsers.
Access to reliable transportation.

Nice To Haves

Bilingual fluency in English and Spanish is preferred.

Responsibilities

Develop professional relationships with clients and maintain a caseload of project-based and/or tenant-based participants, conducting regular face-to-face case management sessions.
Assist with the preparation of forms and any other documentation required for initial housing voucher approval with the Housing Authority (HACLA, LACDA, Brilliant Corners), including annual recertification thereafter.
Conduct initial home visits upon a new tenant lease-up and ongoing quarterly home visits, or more often as determined by need.
Conduct ongoing monthly case management sessions to housed individuals/families to monitor clients’ progress and to provide appropriate community referrals. This includes referrals to any needed services including health, mental health, education, and vocational training, serving as an advocate or liaison to other organizations on behalf of the client when needed.
Provide education on topics pertaining to successful housing retention, decrease social isolation, and prevent relapse risks. This includes setting up and transporting clients on various field trips out into the community.
Support clients in the development of independent living skills including money management and budgeting, housekeeping, nutrition and food preparation, social/recreational activities, and job training/placement that will help them maintain independent living.
Develop and implement an individualized service plan, in collaboration with each participant emphasizing coordinated strategies for addressing short and long-term housing needs, financial stability, educational, mental health, substance abuse issues, relapse prevention, medical management, vocational training, immigration, legal issues, and any other risk factors that could impede permanent housing of self-sufficiency.
Assist clients with maintaining medication and treatment regiments including accompanying/transporting clients to appointments in the community with health, mental health, and other care providers.
Utilize a harm reduction, client focused and strengths-based model.
Ensure case notes are entered into the Homeless Management Information System (HMIS) within 48 hours of completing a direct case management service with client, submit notes for review on a weekly basis.
Manage client file organization, ensure appropriate forms are updated as needed.
Respond to urgent requests for assistance from clients and landlords.
Provide new resident orientation.
Develop close working relationships with all collaborating agencies, including property management and landlords.
Participate in all meetings with collaborative agencies, and other community meetings as directed.
Other duties and responsibilities may be assigned.