Case Manager (Housing)

Ruby's Place•Oakland, CA

14d•Hybrid

About The Position

The Housing Case Manager provides trauma-informed, client-centered housing case management to individuals and families participating in Restorative Pathways housing programs. The Case Manager works collaboratively with clients to identify housing barriers, establish individualized goals, access appropriate resources, obtain and maintain housing, increase financial stability, and develop a sustainable plan for long-term housing success. Case Managers are expected to independently manage an assigned caseload, generally approximately 30–40 clients depending on program needs, funding requirements, client acuity, and staffing.

Requirements

A Bachelor’s Degree in Social Services or three years of experience with re-entry population or in a directly related professional experience.
At least two years of experience providing housing case management, homeless services, reentry services, survivor services, crisis intervention, advocacy, peer support, or other related direct services.
Demonstrated ability to manage a client caseload independently while meeting documentation, service delivery, follow-up, and reporting deadlines.
Strong written and verbal communication skills, including the ability to communicate professionally with clients, landlords, property managers, community partners, probation/reentry partners, and internal team members.
Strong organizational and time-management skills with the ability to prioritize competing responsibilities and maintain accurate records.
Ability to complete timely, accurate, and thorough case notes, assessments, individualized case plans, service documentation, referrals, progress reviews, and other required client records.
Ability to work effectively with clients experiencing multiple and complex barriers while utilizing trauma-informed, client-centered, culturally responsive, and solution-focused approaches.
Ability to maintain appropriate professional boundaries, confidentiality, and ethical standards.
Ability to work independently while also actively participating in team consultation, case conferencing, reflective supervision, training, and quality-improvement activities.
Ability and willingness to work from multiple RP locations and in community-based settings based on client and program needs.
Valid California driver's license, proof of insurance, and ability to meet RP driving requirements as applicable to the position.
Ability to complete required background checks, Live Scan, Community Care Licensing requirements, and mandated training requirements.

Nice To Haves

Bilingual English/Spanish strongly preferred
Experience using HMIS/Clarity or comparable electronic case management databases.
Familiarity with HUD-funded programs, grant-funded service delivery, documentation standards, and outcome reporting.
Knowledge of motivational interviewing, crisis intervention, de-escalation, harm reduction, and strengths-based case management.
Experience assisting clients with income development, benefits advocacy, budgeting, employment resources, and long-term housing sustainability.
State-mandated 40-hour Domestic Violence and Human Trafficking counselor certification preferred; training may be completed after hire.

Responsibilities

Complete comprehensive client assessments and identify housing, income, employment, benefits, legal, transportation, education, health, safety, and other barriers affecting housing stability.
Develop individualized, client-centered case plans with measurable goals based on identified needs, strengths, barriers, and client priorities.
Regularly review client progress, update goals and case plans, and complete required reassessments throughout program participation.
Provide housing navigation, including housing searches, application assistance, landlord communication, housing referrals, lease-up support, and move-in coordination.
Assist clients in developing realistic housing plans based on income, household needs, rental market conditions, available subsidies, and long-term affordability.
Support clients with increasing or stabilizing income through employment resources, public benefits, workforce development, education, and other appropriate referrals.
Provide information, referrals, advocacy, crisis intervention, emotional support, and coordination with community-based service providers.
Utilize motivational interviewing, trauma-informed care, strengths-based practices, and solution-focused approaches to promote client engagement and independence.
Provide transportation or accompany clients to housing, legal, social service, and other case-management-related appointments when appropriate and authorized.
Conduct home visits, community-based meetings, shelter visits, and other field-based services as required by program needs.
Maintain appropriate professional boundaries and ensure client relationships remain within the scope of professional services.
Develop and maintain professional relationships with landlords, property managers, housing providers, and community housing partners.
Advocate with landlords and property managers to address housing barriers and support successful tenancy.
Assist with lease review, lease signing, move-in coordination, rent adjustments, subsidy transitions, and housing stabilization.
Communicate clearly with clients regarding the scope, duration, requirements, and limitations of available rental assistance.
Work with clients throughout subsidy participation to develop a sustainable plan for maintaining housing following the end of financial assistance.
Maintain complete, accurate, timely, and confidential client records in HMIS/Clarity and other required agency or funder databases.
Complete case notes, assessments, case plans, service entries, referrals, income documentation, progress reviews, housing documentation, and exit documentation within required timelines.
Accurately document all services provided so that client records reflect the full scope of case management, advocacy, referrals, emotional support, employment assistance, housing services, and other interventions provided.
Collect, verify, upload, and maintain required eligibility, income, benefits, housing, and program documentation.
Maintain accurate records of rental assistance, client expenses, check requests, financial assistance, and other program expenditures as assigned.
Submit check requests and supporting documentation accurately and within established timelines.
Review assigned client files for completeness and promptly correct identified documentation or compliance deficiencies.
Meet agency, program, grant, HUD, county, and other applicable documentation and reporting requirements.
Complete required monthly, quarterly, or other program reports accurately and by assigned deadlines.
Protect client confidentiality and comply with agency policies, mandated reporting requirements, funder requirements, and applicable privacy standards.
Participate actively in case conferences, housing team meetings, reflective supervision, trainings, and program planning.
Collaborate with RP shelter programs, housing programs, behavioral health services, reentry programs, and other internal departments.
Coordinate services with community partners, housing providers, county agencies, probation/reentry partners, Coordinated Entry, employment programs, benefits providers, and other systems involved in client care.
Maintain an organized calendar and schedule that accurately reflects client appointments, field work, meetings, deadlines, and work location.
Communicate proactively with supervisors regarding client concerns, housing barriers, compliance issues, workload challenges, safety concerns, or circumstances that may affect timely service delivery.
Respond to client and partner communications within established program expectations.
Participate in required agency, funder, compliance, and professional-development trainings.
Remain flexible regarding work location and assignments based on client, staffing, funding, and program needs.
Maintain documentation of relevant workflows, resources, and procedures associated with assigned responsibilities.
Perform other duties as assigned.