Case Manager/Housing Navigator
About The Position
Symba Center is a faith-based, non-profit organization dedicated to providing comprehensive services including medical, mental health, recuperative care, case management, housing navigation, and substance use disorder counseling. Our mission is to implement and inspire innovative solutions to meet the health and wellness needs of low-income, homeless, and uninsured individuals in our community. We strive to build partnerships that bridge gaps in health access for this population by understanding community needs, identifying effective approaches, and promoting social good. The Case Manager/Housing Navigator, under the supervision of the Wellness Services Manager, is vital in developing housing inventory across the city. This role involves working with community contacts to secure supportive housing for clients from various programs, including homeless shelters, recuperative care, and the street medicine team. The primary goal is to provide advocacy and coaching to help individuals achieve independence and self-sufficiency, respecting their individual goals and schedules.
Requirements
- High School Diploma or equivalent qualification required.
- 2-3 years relevant experience in Housing Navigation and/or related Case Management services required.
- Valid, unrestricted CA driver’s license.
- Must be comfortable working in a transitional housing environment.
- Must successfully pass a background check.
Nice To Haves
- Certification in Basic Life Support (BLS) from the American Heart Association (AHA) or the American Red Cross preferred.
- Knowledge and proficiency in Google Workspace, including Gmail, Google Docs, Google Sheets, and Google Calendar, is preferred.
Responsibilities
- Search for and develop housing options for agency programs.
- Build relationships with property managers and landlords to support housing inventory.
- Conduct housing and utility inspections, including reporting.
- Prepare rent reasonableness assessments and confirm client rent payments monthly.
- Assist clients with housing applications, searches, and connections.
- Uphold core values of integrity, transparency, accountability, respect, and responsibility.
- Act with the highest ethical standards on behalf of Symba Center.
- Foster openness and accountability with colleagues, volunteers, and donors.
- Take personal responsibility for performance and maintain confidentiality.
- Advocate for clients with landlords and support moving logistics.
- Establish procedures and contacts for housing retention, including crisis plans and early intervention services.
- Identify resources for covering expenses such as security deposits and moving costs.
- Assist with housing applications and required documentation (e.g., Social Security cards, birth certificates).
- Support clients in benefits advocacy, including SSI eligibility and application processes, possibly through subcontracting for specialized skills.
- Support clients in applying for health insurance and other benefits.
- Identify resources for rent subsidies, such as HUD’s Housing Choice Voucher Program (Section 8) and local assistance programs.
- Provide services following best practices for individuals experiencing homelessness with complex health, disability, or behavioral health conditions.
- Perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
