Case Manager -Employment Supports Boston (DDS)
About The Position
Morgan Memorial Goodwill Industries' mission is to help individuals with barriers to self-sufficiency to achieve independence and dignity through work. Not charity, but a chance. SUMMARY: The Career Navigator is responsible for providing career counseling and job placement assistance resulting in optimal employment outcomes for program participants. Assists in developing a comprehensive career plan, and supports participants to achieve the steps in their plan and ultimately gain employment in their targeted career. Serves as the point-of-contact and resource for participants assigned to a caseload, completing intakes, assessments, and other required documentation.
Requirements
- Bachelor's degree or Associate's degree plus two (2) years relevant experience.
- One (1) year of experience working in a comparable role in addition to above.
- Professional experience providing services to persons who have disabilities and/or other barriers to employment such as poverty, welfare dependence, English language barriers, ex-offender status, age, and homelessness.
- Outstanding oral and written communication skills.
- Possess active listening & response skills.
- Must have excellent organizational, time-management, and problem-solving skills.
- Ability to efficiently prioritize and multi-task.
- Exceptional interpersonal and customer service skills.
- Proficiency in Microsoft Office, particularly Word, Excel, PowerPoint, and Teams.
- Satisfactory results of all required background checks.
Nice To Haves
- Bilingual (Spanish, Haitian Creole, French) a plus.
Responsibilities
- Provides career advising services to help participants reach their career goals and objectives.
- Conducts interest and skill-based assessments to determine an individual's interests, aptitudes, and personality traits that could impact their interest and goals in a particular career field.
- Reviews resume and provides feedback on how to improve resume effectiveness.
- Provide job search assistance including helping participants apply for jobs online.
- Provides career coaching and case management for participants.
- Reaches out to community organizations, collaborators, or schools to assist with partnerships.
- Creates and facilitates group and individual job search workshops.
- Documents case management and support services provided to participants in accordance with Goodwill and regulatory standards.
- Maintains up-to-date knowledge and familiarity with career advising services, industry trends, labor markets, training resources, and programs.
- Exercises good judgement, discretion, confidentiality, and sensitivity.
- Performs duties in accordance with Goodwill's standard policies and procedures.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
