Case Manager (Employment Specialist)

ServiceSource, Inc. • Oakton, VA

11d • Hybrid

About The Position

As a Case Manager (Employment Specialist), you'll help individuals and families move toward long-term self-sufficiency by connecting them with employment opportunities, career pathways, training resources, and the support services needed to succeed. You'll work directly with participants to identify strengths, overcome barriers, develop career goals, and secure meaningful employment while coordinating housing stabilization and wraparound supports.

Case Managers play a critical role in the multi-year contracted program designed to help Fairfax County Redevelopment and Housing Authority (FCRHA) households stay stably housed while building the income, skills, supports, and confidence needed to move toward long-term self-sufficiency. As an integral part of the support team, the Case Manager works to move individuals toward self-sufficiency by linking individuals and families to essential community resources, coordinating referrals and applications, housing stability supports, and assistance in navigating barriers to employment. Using a wrap-around approach, the Case Manager develops care plans, continuously assesses changes in status and support needs, and updates care plans as necessary to ensure ongoing support.

Requirements

• Associate degree in Psychology, Human Services, or a related field with 1 year of relevant experience serving vulnerable populations required OR high school diploma/GED with 3+ years of human services experience required.
• Knowledge of case management practices, documentation requirements, and service coordination.
• Demonstrated ability to conduct structured interviews, complete assessments, identify immediate needs, and document findings accurately.
• Annual criminal background checks, child abuse clearances, and other required screenings in compliance with ServiceSource, state, and funding agency regulations.
• Availability and willingness to travel weekly within the local area to perform the job.
• Availability and willingness to work flexible hours, including evenings and/or weekends, when needed.
• Valid driver’s license and/or access to reliable transportation to perform work-related travel required. Eligible drivers must have a good motor vehicle record (MVR).
• Proficiency in Microsoft Office products.
• Strong verbal and written communication skills.
• Excellent organizational skills.
• Detail-oriented and able to carry out work with the highest levels of accuracy.
• Committed to social inclusion model and strengths-based approach.
• Knowledge of continuum of care and transition planning.
• Ability to establish and maintain positive working relationships with participant systems.
• Knowledge of public benefits (SNAP, TANF, Medicaid, Medicaid Waivers, and Medicare, etc.).

Nice To Haves

• Bachelor’s degree preferred.
• Minimum 1 year of supported employment experience, including job development, job coaching, vocational support, or workforce services preferred.
• Experience building partnerships with employers and/or postsecondary or training providers; sales, marketing, or employer outreach experience preferred.

Responsibilities

• Provide individualized employment-focused case management and ongoing participant support
• Assist with career exploration, job search activities, interview preparation, and onboarding
• Build relationships with local employers, training providers, and community partners
• Develop and update person-centered plans focused on employment, housing stability, and long-term independence
• Connect participants to resources such as childcare, transportation, benefits, education, and workforce development services
• Provide individualized, community-based employment and case management services to MTW households, including regular participant contact, ongoing engagement, progress monitoring, and support toward self-sufficiency goals.
• Complete comprehensive assessments and develop, implement, and update person-centered service plans that address participant strengths, support needs, employment objectives, housing stability, and long-term independence.
• Deliver employment-related supports, including career exploration, employer outreach, interview preparation, hiring and onboarding assistance, and follow-along services to promote job placement and retention.
• Coordinate housing stabilization supports and facilitate referrals and warm handoffs to training, benefits, childcare, transportation, housing, education, employment, and other community-based resources.
• Collaborate with FCRHA staff, ServiceSource teams, community providers, and other stakeholders to ensure coordinated service delivery and maintain accurate, timely documentation of services, referrals, participant progress, and outcomes.
• Build and maintain long-term relationships with community partners, participants, their families, and other stakeholders (e.g., medical teams, paid and natural supports, legal guardians) to ensure access to up-to-date resources and support.
• Regularly communicate and collaborate with FCRHA support staff.
• Stay informed on current and emerging community resources, including programs and services related to healthcare, housing, education, employment, and other relevant supports.
• Build and maintain partnerships with local organizations to ensure access to the most up-to-date information, enabling effective referrals and support for individuals and families.
• Record participants’ progress including charting referrals, home visits and other notable interactions
• Facilitate and participate in team meetings.
• Identify and/or provide support resources related, but not limited to independent living, aging in place, medical support, mental health support, emergency response plans/support, in-home companion care, housing, social and leisure activities, transportation, and financial planning and needs.
• Actively seek opportunities to enhance knowledge of systems supporting FCRHA recipients, including the barriers they face. Foster collaboration through participation in community meetings, professional networks, and relevant trainings, enabling effective referrals and comprehensive care for individuals and families.
• Regularly meet with the Director of Employment Services and key team members, including case managers, youth transition specialists, and employment development specialists from ServiceSource and affiliated organizations, to ensure alignment and progress toward grant objectives.
• Perform other responsibilities as assigned.

Benefits

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• An Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree