Case Manager Emergency Housing

YWCA Rochester•Rochester, NY

6d•$22 - $24•Onsite

About The Position

Provide trauma-informed, family-centered case management services to families residing in the emergency shelter. Support parents, caregivers, and children in identifying immediate needs, developing housing-focused service plans, connecting to community resources, and working toward safe, stable, and sustainable housing.

Requirements

Associate’s degree in social work, Human Services, Psychology, Counseling, Family Studies, or a related field required; bachelor’s degree preferred. Equivalent education and relevant experience may be considered.
Two (2) years’ experience providing case management, crisis intervention, housing support, or advocacy services to families, children, or individuals experiencing homelessness, housing instability, domestic violence, poverty, behavioral health needs, or related barriers.
Knowledge of community resources, housing systems, public benefits, childcare, education, health care, behavioral health, and family support services.
Knowledge of homelessness, family systems, trauma-informed care, motivational interviewing, crisis intervention, and strength-based service planning.
Ability to support families from diverse backgrounds, cultures, languages, family structures, and lived experiences.
Ability to complete accurate case notes, assessments, service plans, referrals, reports, and data entry in a timely manner.
Computer literacy required, including Microsoft Office and electronic case management systems.
Must possess a valid NYS driver’s license and have access to reliable transportation.
Must be able to work a flexible schedule, including occasional evenings, weekends, or on-call responsibilities based on shelter and family needs.
Must complete required background checks, trainings, and certifications as required by the agency, funders, and applicable regulations.

Nice To Haves

Bachelor’s degree preferred.
Experience working in an emergency shelter, residential program, or other high-need social services environment preferred.
HMIS or similar database experience preferred.
Bilingual in Spanish preferred.

Responsibilities

Provide case management, advocacy, and service coordination to families residing in the emergency shelter.
Conduct family intakes, orientations, assessments, and exit planning; review shelter expectations, safety procedures, available services, and immediate needs with each family.
Partner with families to develop, implement, evaluate, and revise individualized service plans with measurable short-term and long-term goals focused on housing stability, income, education, employment, health, and family well-being.
Support families in obtaining basic needs, including food, transportation assistance, hygiene items, clothing, school supplies, childcare referrals, and other essential resources.
Link families to appropriate services within and outside the YWCA, including housing navigation, benefits, employment and training, legal assistance, childcare, education, health care, mental health, substance use treatment, parenting support, and other community resources.
Coordinate with shelter staff, schools, landlords, property managers, social service providers, and community partners to support family safety, child stability, and progress toward permanent housing.
Provide crisis intervention, de-escalation, mediation, and strengths-based coaching using trauma-informed and culturally responsive practices.
Maintain accurate, timely, and confidential electronic records, case notes, reports, referrals, service plans, and billing documentation in accordance with agency, funder, and program requirements.
Facilitate or support life skills workshops, resident meetings, parenting supports, housing readiness activities, and other family-centered programming.
Demonstrate understanding of and sensitivity to cultural differences, family composition, lived experience, and the impact of homelessness and trauma.
Maintain appropriate professional boundaries with families, residents, staff, volunteers, and community.
Demonstrate compliance with all applicable confidentiality, HIPAA Privacy and Security Standards, mandated reporting requirements, and YWCA policies and procedures.
Perform other duties as requested.