Case Manager CSBG

Brazos Valley Council of Governments•Bryan, TX

1h•$17 - $20•Hybrid

About The Position

The CSBG Case Manager I supports low-income individuals and families served through the Community Services Block Grant (CSBG) by performing intake, eligibility determination, needs assessment, goal planning, referrals, and follow-up services that promote stabilization and long-term self-sufficiency. Using CSBG-funded supports and community resources as a platform for improving economic mobility, the Case Manager I ensures program compliance with federal CSBG statute, Texas Department of Housing and Community Affairs (TDHCA) rules, and BVCOG/BVCAP policies while meeting quarterly and annual CSBG performance objectives. The position performs routine clerical and technical tasks, including processing eligibility documentation, preparing case files, collecting service data, and entering information into designated systems. The Case Manager I interacts regularly with clients, community partners, and staff, engages in community outreach activities to locate new eligible clients, and must demonstrate professionalism, accuracy, and cultural competence.

Requirements

High School diploma or equivalent required
One year of relevant experience is preferred.
Bilingual English/Spanish preferred.
Successful completion of a criminal history background check, education, and work history verification.
Ability to work independently and to assume responsibility for completion of complex workload without close supervision.
Must successfully complete either ROMA (within eighteen months) or CCAP certification (within four years) of assuming this role.
Must complete a minimum of 24 hours of professional development training each year as part of this position.
Valid Texas driver's license at the time of placement and reliable transportation.
Ability to earn certifications required by assigned tasks.
Ability to maintain effective working relationships with co- workers, supervisors, and the public.
Ability to follow verbal and written instructions and communicate effectively in writing and verbally.
Knowledge of client service principles and practices and interviewing skills and techniques.
Understanding basic reading and writing skills and mathematics.
Skill in assessing and prioritizing multiple tasks, projects, and demands with excellent problem solving and organizational skills while meeting established deadlines.
Intermediate working knowledge of computer software including Microsoft Office and Mail Merge, with the ability to learn new software applications.
Skill in reading, interpreting, and applying HUD rules and regulations and BVCOG policies and procedures.
Ability to work with a diverse population and apply decision-making and conflict resolution skills.
Ability to always project a professional image.
Ability to work in a fast-paced environment.

Nice To Haves

Preference will be given for associate degree or higher degree with college coursework in social work, sociology, or related field.
Prior experience with federally funded programs.
Familiarity with CSBG or Community Action Agencies.

Responsibilities

Process client applications and determine client eligibility as per CSBG guidelines.
Provide case management coaching services to support Transition Out of Poverty (TOP) clients and to help them achieve self-sufficiency.
Maintain contact with each client for a minimum of once per month to develop and coach toward a client’s Service Delivery Plan, to provide and monitor referrals of appropriate resources and services, and to provide budget counseling and money management.
Maintain client goal of income achievement of 125% FPL for the household.
Advocate with/for the client to remove barriers and or achieve goals.
Conduct outreach to locate new clients including limited public speaking.
Maintain client records of paper, and databases according to established procedures for documentation.
Travel for home visits or local area as needed for client.
Support CEAP staff for utility assistance when needed.
Develop and maintain relationships with community partners and attend interagency networking meetings.
Attend staff meetings with Program Manager and CSBG meetings with CSBG Coordinator and Supervisor.
Maintain knowledge of current state guidelines for CSBG and participate in training pertinent to contract compliance and reporting.
Attend online and in-person training, conferences, and other related educational opportunities as funding allows.
Ensure files meet CSBG and TDHCA requirements.
Maintain knowledge of CSBG contract requirements.
Enter data accurately and timely.
Support monitoring and audits.
Maintain confidentiality.
Attend required training, staff development sessions, and meetings to enhance job performance.
Ensure effective communication and coordination with stakeholders, service providers, and public agencies.
Maintain confidentiality and adhere to BVCOG/BVCAP privacy laws and regulations.
Perform other related functions as assigned.