Case Manager Coordinator

County of DuPage • Wheaton, IL

2d • Hybrid

About The Position

This position acts as a lead worker to employees engaged in providing professional assistance to County residents through the coordination of services. This position is grant funded.

Requirements

• Completion of a Bachelor’s degree in Human Services, Social Work or a related field, and three years of Social Service experience which include acting as a lead worker; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job
• Must possess and maintain in good standing a valid Illinois driver's license.

Responsibilities

• Serves as a lead worker to employees and conducts client intake and assessment
• Trains and guides staff on the intake and eligibility and service delivery process
• Oversees case managers in prioritizing, decision-making, and completion of case load
• Instructs staff on grant and documentation requirements
• Delegates work and answers questions from staff
• Completes an assessment of the needs of clients
• Determines and approves eligibility and appropriateness of services, authorizes and tracks payments for programs
• Develops a comprehensive case plan for individual clients, which includes writing appropriate goals and means in which to obtain those goals to achieve a greater self-sufficiency
• Reviews and discusses plans and program options with clients
• Assists clients and families in decision-making process
• Discusses expectations with clients and families
• Provides direct assistance to individuals with varying backgrounds and problems
• Provides specific resource information to County residents and acts as an advocate when needed
• Promotes awareness of services
• Cooperates with other agencies in locating assistance for clients in areas where services are currently not provided
• May lead or attend committee meetings within the department or partnering groups and agencies
• Evaluates information and makes decisions within established policies and standards
• Provides in-home assistance to promote services
• Prepares statistical reports and other mandated paperwork

Benefits

• medical, dental and vision insurance
• flexible spending accounts
• life insurance
• pension
• deferred compensation plan
• tuition reimbursement
• pre-paid legal
• credit union
• time off with pay on Designated Holidays or holiday pay if required to work
• Vacation time
• Sick time
• Paid Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level