Case Manager - Continuum of Care

Salvation Army Careers•Las Vegas, NV

2d•Onsite

About The Position

The Salvation Army is seeking a Case Manager for their Palomino-Family Services program. This is a full-time, non-exempt position focused on providing comprehensive case management services to vulnerable populations, particularly those experiencing homelessness. The role involves assessing participant needs, developing individualized service plans, connecting participants with resources, and managing financial assistance. The Case Manager will work closely with participants, landlords, and other agencies to ensure successful outcomes and adherence to program guidelines. This position requires a strong understanding of community resources, excellent organizational and communication skills, and the ability to maintain confidentiality.

Requirements

Bachelor’s degree in social work or related discipline or; Four years’ experience working with clients in crisis and the strong ability to effectively resolve and cope with immediate crisis situations.
Knowledge of community resources, particularly housing for low-income individuals, available in the Clark County service area.
Excellent knowledge of and ability to use current Microsoft software computer programs, including Word, Excel, PowerPoint and Publisher, as well as e-mail, Adobe Acrobat and the internet.
Excellent interpersonal, telephone and communication skills, both written and verbal.
Excellent detail, organization and file management skills.
Demonstrated dependability, maturity, and initiative; must be able to maintain program/guest/agency confidentiality and treat each individual with dignity and respect.
Ability to work alone and as a part of a team.
Ability to maintain a self-motivated and self-directed schedule, address multiple projects in a timely manner and take projects from beginning through completion.
Ability to work with people of diverse backgrounds and circumstances.
Knowledge of the Homeless Management Information System.
Must possess a valid Nevada driver’s license and pass a motor vehicle record check.
Reliable transportation.

Nice To Haves

Bilingual is preferred.

Responsibilities

Conduct comprehensive assessments of potential program participants.
Conduct intensive case management with the most vulnerable population.
Develop Individualized Housing and Service Plans for each participant using the comprehensive assessment.
Develop and maintain files related to programs, properties, and general matters, according to Salvation Army guidelines.
Find temporary housing opportunities for eligible participants and identify permanent housing options for program.
Determine and recommend to supervisor the level of financial assistance for eligible participants.
Provide case management services including: providing appropriate resources, tools, and counseling to assist participants in achieving their case plan goals; making referrals for services, following up to ensure that the referrals were completed and tracking and documenting participant progress.
Prepare requests for financial assistance and submit all required documentation to supervisor for approval.
Interface with landlords whenever necessary to mitigate issues or advocate for participants.
Facilitate rental agreements with landlords in scattered site apartments and ensure clients understanding of rental agreements, housing policies, and procedures.
Manage and track financial assistance funds.
Collaborate with other departments and agency programs to maximize participant outcomes, program goals, and agency mission.
Submit monthly narrative, statistical, and grant reports; other reports as required.
Make follow up contacts to participants and/or service providers to determine client compliance.
Attend and participate in staff meetings and networking meetings in the community.
Other duties as assigned.