Case Manager/Community Job Coach

SVRC Industries•Saginaw, MI

2d•Hybrid

About The Position

This role involves two primary functions: Case Manager and Community Job Coach. As a Case Manager, you will be responsible for supporting individuals within SVRC Vocational and Community Living Support programs, ensuring their needs are met according to their service plans. As a Community Job Coach, you will provide individualized and small-group support to individuals with disabilities, fostering community inclusion, skill development, volunteerism, employment readiness, and participation in community activities.

Requirements

Effective written and oral communications skills.
Experience working with persons with developmental disabilities.
Ability to work effectively with individuals with varying physical, intellectual, developmental, and behavioral support needs.
Ability to display reasoning; decision-making skills, and empathy.
Ability to use basic computer systems, electronic documentation systems, email, and agency software.
Ability to be CPR and First Aid certified within 90 days of hire.
Possession of, or ability to obtain within 90 days of hire, a valid Michigan Chauffeur License and continued eligibility to operate agency vehicles in accordance with SVRC's driver qualification policy.
Proficient in Microsoft Office products.
Successful completion of Criminal History Background Check and Drug Screen is required under the terms of agency employment.
Safe driving record.
Ability to safely transport participants and maintain eligibility to operate agency vehicles in accordance with SVRC policies.
Successful completion of agency sponsored defensive driving course.
Ability to walk, stand, and remain active for extended periods of time.
Ability to safely assist participants with mobility needs as permitted by training and agency policy.
Ability to lift and carry up to 25 pounds occasionally.
Ability to enter and exit agency vehicles repeatedly throughout the day.
Ability to travel throughout the community and work in a variety of community settings.

Nice To Haves

Bachelor's degree in the human services field or other applicable area preferred.

Responsibilities

Maintain assigned caseload and ensure participant services, documentation, reviews, and communications are completed within required timeframes.
Responsible for vocational rehabilitation program participants, authoring designated plans of service, implementing and/or coordinating the implementation of the plan, writing progress reviews of the plan, communicating with the designated referral contact person and/or guardians about the plan and progress.
Responsible for special assignments within Vocational and Community Living Support programs, as assigned by supervisor.
Complete intake and orientation of participants to program or for services to be provided; may include tours, conveying of rules and expectations, signing necessary documents, conducting initial interview, and eliciting participant's cooperation and interest in the program.
Implement person-centered plan, addendums, progress reviews at prescribed intervals.
Communicates (written and verbal) with referral contact person (and parent/guardian, if applicable) concerning participant's progress and/or problem development in a timely manner; informs supervisor of critical incidents immediately.
Coach participants on various work-related topics (e.g. appropriate grooming and dress, job seeking skills, work behaviors, how to impress a supervisor, behaviors which may lead to dismissal, potential jobs in the community, overcoming barriers, etc.).
Coordinate services with participants, families, guardians, referral agencies, employers, and community partners as appropriate.
Provide follow-along and support services to participants in community, volunteer, and employment settings to promote successful outcomes and goal achievement.
Transport participants as needed for program participation.
Communicate with job coaches or others on how to work with individual participants.
Maintains documentation in accordance with agency, CARF, and Community Mental Health standards and requirements.
Provide support services to participants in community, volunteer, employment, and recreational settings.
Build on participant's abilities and strengths based on: a) available past experience and information, and b) personal observations of the individual performing job tasks.
Provide on-site/off-site supervision of participants at all times unless otherwise indicated by the participant's plan of service.
Gain a high-level knowledge of all elements of the assigned job(s), including general procedures and practices of the work site.
Implement participant service plans, goals, and support strategies as assigned.
Complete required service documentation, progress notes, transportation records, incident reports, attendance records, and other agency documentation accurately and within established timelines.
Track and document participant time and attendance.
Ensure participant health, safety, dignity, and well-being while providing services in community and program settings.
Support participants in developing independent living, social, communication, and community participation skills.
Communicate participant progress, concerns, incidents, behavioral changes, and service needs to the appropriate supervisor in a timely manner.
Report incidents, accidents, participant injuries, and safety concerns in accordance with agency policy and established timelines.
Attend and successfully complete all required training and certification programs within established timeframes.
Represent the clinic at community events, task forces, or committees as assigned.
Support agency initiatives by participating in pilot projects or newly developed services.
Promote a safe and secure environment through awareness, reporting, and use of safety protocols.
May participate in plan review meetings concerning a participant not assigned to your case manager workload.
May assist in monitoring program participants and other related work as required.
Observe and implement all driving, maintenance and safety factors related to the operations of the agency-owned vehicles.
Conduct preventative maintenance and safety checks before and after use on all agency-owned vehicles as assigned.
Safely assist participants entering, exiting, and riding in agency vehicles in accordance with agency training and procedures.
Drives gasoline or diesel-powered vans to transport rehabilitation program participants to and from community sites and volunteer sites.
Ensure that all appropriate documentation is completed in a timely manner.
Maintains vehicle log according to agency standards.