Case Manager, Civil Liaison

Park Place Behavioral Healthcare•Kissimmee, FL

32d•Onsite

About The Position

At Park Place Behavioral Health Care, we've been leading the way in mental health and substance use disorder services since 1976. As a multi-site facility, we provide a full spectrum of innovative behavioral health services tailored to meet the needs of both inpatient and outpatient clients. We're more than just a workplace. We’re a mission-driven community dedicated to improving lives. Every member of our team plays a vital role in empowering individuals and families to achieve wellness, live self-directed lives, and reach their full potential. Join our team of over 300 passionate professionals and become part of something meaningful. We’re proud to foster a diverse, inclusive, and respectful environment where every voice matters. We know that embracing different backgrounds and perspectives not only strengthens our culture but also enhances the care we provide. Responsible for providing case management services to individuals who have been committed to a State Mental Health Treatment Facility (SMHTF) under the provisions of Chapter 394, F.S. Will track individuals during their state mental health treatment stay and post discharge to ensure treatment engagement, stable housing, resumption or acquisition of benefits, and meaningful involvement in the community. This position will be responsible for facilitating communication and collaboration between SMHTF’s and behavioral health systems in order to coordinate appropriate services.

Requirements

Maturity and sensitivity to the special needs of those who have a co-occurring mental health and/or substance use disorder.
Ability to communicate client’s needs and information to behavioral healthcare staff.
Ability to utilize and navigate an electronic health record.
Ability to communicate clearly about the needs of the program to program director.
Perform other duties as required by supervisor.
Bachelor's Degree required in Social Work, Sociology, Psychology, or related Human Services field.
Minimum of two years’ experience working in a behavioral health environment required.
Maturity and sensitivity to the special needs of the mentally ill population
Ability to assess needs of consumers.
Good organizational, interpersonal and communication skills.
Ability to work independently with minimal direction supervision.
Intermediate to advanced experience in MS Office Suite (Outlook, Word, Excel, PowerPoint), the use of personal computers, and standard office productivity software.
Ability to read and interpret documents such as safety rules, operation and maintenance instructions, and procedure manuals
A valid Class E Drivers’ License for positions that require driving personal or Agency vehicle on Agency business.
Must maintain a minimum Bodily Injury & Property Liability insurance limit of at least $50,000 for positions that require driving personal own vehicle (POV) on Agency business. (Proof Required)
PPBH is a 24/7 Agency. All employees must be available as needed when required.

Nice To Haves

Master’s degree preferred.
Experience working and/or knowledge in a not-for-profit or government behavioral health business (preferred).

Responsibilities

Work with the SMHTF to develop the psychosocial assessment and the recovery plan.
Participate in monthly reviews of the recovery plan.
Provide the SMHTF recovery teams with all available community information required to assist with the individual's treatment.
Participate in the discharge planning meeting calls and assist in the development of a discharge plan which addresses the needs of the client in the community.
Actively carry out linkage and brokerage activities in the community prior to the individual’s discharge in order to implement the service plan.
Secure community placement and services in cooperation with SMHTF social worker and discharge planner.
Maintain at least monthly contact with the SMHTF staff concerning the status of the client.
Maintain contact with the individual’s family consistent with Chapter 394, F.S.
Have a face-to-face contact with the individual in the community within 2 working days of discharge from the SMHTF.
Coordinate Social Security office visit within five business days of discharge from the SMHTF for individuals who are discharged with benefits in pending status to ensure their benefits are activated.
Maintain progress notes in the client record reflecting all meetings and communications.
Participate in Managing Entity (ME) initiated conference calls and meetings, including monthly Seeking Placement List review calls.
Maintain working relationships with local behavioral health providers and housing facilities.
Performs other duties required by Supervisor.