Case Manager, Child Crisis

Monarch•Charlotte, NC

4d•Hybrid

About The Position

The primary responsibilities of the Case Manager, Child Crisis are to plan, coordinate, track and monitor care across a spectrum of services for Monarch’s Crisis & Urgent Care Services supporting children/adolescents with complex multi-system involvement and/or chronic physical health conditions. This includes care coordination specifically from discharge to recommended services.

Requirements

Qualified Professional (QP) - Monarch-DSM
Experience with children/youth/adolescents in a Crisis setting (1-4 years)
Experience working with children, adolescents, or transition-aged youth with a mental health diagnosis, an intellectual/developmental disability, or substance use disorder (1-4 years)
Bachelor degree (non Human Services) with 4 years Full time OR 8 years Part time applicable experience required
Bachelor degree (Human Services) with 2 years Full time OR 4 years Part time applicable experience required
Master degree (Human Services) with 1 year Full time OR 2 years Part time applicable experience required

Nice To Haves

Bachelor Degree (dependent upon experience)

Responsibilities

Connects individuals to resources to increase health, resiliency and satisfaction, including access to physical and behavioral health, social services, transition to/from inpatient facilities, hospitals, residential programs, housing, educational systems and employment opportunities.
Communicates with aftercare providers for individuals receiving services and delivers follow-up through monitoring, education, and consultation.
Assists individuals with developing relationships; coordinates and monitors services; tracks service activities in relation to the person-centered plan.
Ability to complete group therapy and complete comprehensive clinical assessments as needed.
Ensure Monarch’s admission and discharge procedures are observed. Coordinate admissions, transfers and discharges under the supervision of the FBC Program Director.
Complete telephonic or face-to-face assessments to determine appropriate level of care and make an initial determination as to whether the individual receiving services is a member of a targeted population.
In collaboration with treatment team members, works with individual and parent/caregiver to develop a crisis plan.
Identify, prevent, intervene, and stabilize crisis as needed by making expeditious and sound clinical decisions so that the individual receiving services receives timely and appropriate services.
Provides services to individuals including assertive outreach, establishing support networks, crisis and family intervention, crisis management.
Assist individuals in identifying strengths and needs; and as designated by the Nurse Care Manager or designee, identify formal and informal supports and lead the Person-Centered Process.
Attend and actively participate in meetings and training as required.
Maintain current licensure and certification in all agency, state and federal training requirements.
Demonstrate knowledge of and comply with all agency policies and procedures, as well as state and federal statutes and regulations related to specific program areas.
Demonstrate knowledge of emergency procedures and assist in crisis situations.
Complete all other relevant responsibilities as assigned by the supervisor.
Driving and travel may be required.