Case Manager, Child Crisis

MONARCH•Charlotte, NC

1d•Onsite

About The Position

At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury. You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you’ll find at Monarch. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders. Monarch is nationally accredited by The Joint Commission and committed to providing the highest quality health care for the people we support.

Requirements

Minimum of a Bachelor Degree (dependent upon experience)
Qualified Professional (QP) - Monarch-DSM
Experience with children/youth/adolescents in a Crisis setting | 1-4 years (Dependent Upon Education - see Job Description) | Not Required
Experience working with children, adolescents, or transition-aged youth with a mental health diagnosis, an intellectual/developmental disability, or substance use disorder | 1-4 years (Dependent Upon Education - see Job Description) | Required
Bachelor degree (non Human Services) with 4 years Full time OR 8 years Part time applicable experience required
Bachelor degree (Human Services) with 2 years Full time OR 4 years Part time applicable experience required
Master degree (Human Services) with 1 year Full time OR 2 years Part time applicable experience required

Responsibilities

Connects individuals to resources to increase health, resiliency and satisfaction, including access to physical and behavioral health, social services, transition to/from inpatient facilities, hospitals, residential programs, housing, educational systems and employment opportunities.
Communicates with aftercare providers for individuals receiving services and delivers follow-up through monitoring, education, and consultation.
Assists individuals with developing relationships; coordinates and monitors services; tracks service activities in relation to the person-centered plan.
Ability to complete group therapy and complete comprehensive clinical assessments as needed.
Ensure Monarch’s admission and discharge procedures are observed. Coordinate admissions, transfers and discharges under the supervision of the FBC Program Director.
Complete telephonic or face-to-face assessments to determine appropriate level of care and make an initial determination as to whether the individual receiving services is a member of a targeted population.
In collaboration with treatment team members, works with individual and parent/caregiver to develop a crisis plan.
Identify, prevent, intervene, and stabilize crisis as needed by making expeditious and sound clinical decisions so that the individual receiving services receives timely and appropriate services.
Provides services to individuals including assertive outreach, establishing support networks, crisis and family intervention, crisis management.
Assist individuals in identifying strengths and needs; and as designated by the Nurse Care Manager or designee, identify formal and informal supports and lead the Person-Centered Process.
Attend and actively participate in meetings and training as required.
Maintain current licensure and certification in all agency, state and federal training requirements.
Demonstrate knowledge of and comply with all agency policies and procedures, as well as state and federal statutes and regulations related to specific program areas.
Demonstrate knowledge of emergency procedures and assist in crisis situations.
Complete all other relevant responsibilities as assigned by the supervisor.
Driving and travel may be required.