Case Manager, Care & Assistance

Texas A&M University System•Corpus Christi, TX

10d•Onsite

About The Position

The Case Manager is responsible for providing holistic case management services reporting through Care & Assistance in the Dean of Students Office and working closely within the Care & Assistance and University Housing Teams to address and coordinate the needs of students who experience health, psychological, economic, family relationship, housing, and/or social adjustment-related concerns. The Case Manager utilizes proactive outreach, referrals, follow‑up, and collaboration with campus and community partners to reduce barriers to student success. This position provides consultation to faculty, staff, academic departments, and parents, when appropriate, to minimize academic disruption and support student well-being.

Requirements

Bachelor’s degree in Counseling, Psychology, Social Work, or a closely related field.
Five (5) years of related professional experience in case management, student support services, social services, behavioral intervention, housing support, counseling, or a closely related area.
High School Diploma/GED and nine (9) years of related professional experience in case management, student support services, social services, behavioral intervention, housing support, counseling, or a closely related area.
Associates degree and seven (7) years of related professional experience in case management, student support services, social services, behavioral intervention, housing support, counseling, or a closely related area.
Master’s degree and three (3) years of related professional experience in case management, student support services, social services, behavioral intervention, housing support, counseling, or a closely related area.
Doctoral degree and one (1) year of related professional experience in case management, student support services, social services, behavioral intervention, housing support, counseling, or a closely related area.
Experience in crisis management and student support.
Experience facilitating training and/or presentations for students, staff, or faculty.
Intermediate computer skills in Microsoft Word, Excel, PowerPoint, and Outlook; ability to use proprietary and web-based applications.
Excellent interpersonal, verbal, and written communication skills.
Ability to manage complex and sensitive situations involving students.
Strong attention to detail.
Knowledge and experience working with mental and physical health providers, community agencies, and campus partners.
Ability to work collaboratively within a multidisciplinary team environment.
Ability to develop, maintain, and manage case files, referral resources, and community service databases.
Ability to maintain confidentiality in accordance with applicable laws, policies, and procedures.

Nice To Haves

Master's degree in Counseling, Psychology, Social Work, Student Affairs/Higher Education Administration, or a closely related field.
Five (5) or more years of experience working in a college or university setting in case management or student support services.
Experience using an electronic case management system or student conduct/care database (e.g., Maxient, Symplicity).
Experience working with students experiencing housing insecurity, food insecurity, financial hardship, or other basic needs concerns.

Responsibilities

Provides comprehensive case management services to students experiencing personal, academic, financial, housing, or wellness-related concerns.
Addresses basic needs issues and coordinates wraparound services for all students, with attention to housing and food insecurity, financial challenges, and academic support needs.
Contacts, schedules and meets with students to address concerns regarding university procedures, appeals and relevant policy.
Conducts needs assessments and develops action plans in collaboration with students.
Maintains confidential student records in accordance with FERPA, institutional policies, and ethical standards.
Completes documentation and maintain record keeping of Care & Assistance cases using the designated case management system.
Manages and makes appropriate referrals to campus departments and community‑based resources.
Coordinates and follows up with students via email, virtual meetings, and in person meetings regarding referrals and progress on action plans.
Monitors student engagement with referred resources and adjusts support strategies as needed.
Documents progress, outcomes, case resolution, and closes cases within prescribed timeframes.
Provides ongoing support to students throughout the referral and follow-up process.
Assists in collecting and analyzing data related to case management services, housing-related concerns, referrals, and student outcomes to inform program improvements and support retention initiatives.
Assists students with extenuating circumstances in communicating with faculty and exploring academic options.
Serves as a parent liaison to connect pregnant and parenting students to available on and off campus resources.
Serves as a liaison between University Housing and the Dean of Students Office to support students residing on campus who are experiencing academic, personal, behavioral, or basic needs concerns.
Provides crisis response, support, and coordination for students experiencing acute personal, behavioral, mental health, or housing-related challenges.
Collaborates with Housing Leadership team and Resident Living Coordinators (RLCs) to coordinate care, consult on student situations, and support intervention planning within the residential environment, in accordance with FERPA and institutional policies.
Provides training and consultation for Resident Advisors (RAs) on identifying students in distress, Care & Assistance referral processes, and available campus resources.
Assists with new student orientation, housing move‑in, and other major residential transition periods by providing outreach, support, and coordination.
Conducts targeted outreach to students living on campus to increase awareness of Care & Assistance services, basic needs resources, and support pathways.
Participates in housing‑related meetings, care consultations, and coordinated response efforts related to student welfare, crisis response, and residential student retention.
Assists students who may face eviction, off-campus housing instability, temporary housing needs, emergency housing placement, etc.
Provides outreach and education to the campus community regarding Care & Assistance services, student support resources, and referral processes.
Supports faculty and staff when distressed students are identified, and consultation or intervention assistance is needed.
Facilitates training and presentations for students, staff, and faculty on topics related to student distress, care coordination, and available resources.
Participates in outreach, tabling, and engagement events representing the Care & Assistance Team, Dean of Students Office, and Student Engagement & Success Division.

Benefits

Medical insurance with university contribution covering up to 83% of the premium for employee and family coverage.
Dental & Vision insurance.
Life Insurance, Accidental D&D, Long Term Disability.
Flexible Spending Account and Day Care Spending Account.
On-campus wellness opportunities.
Work Life Solutions: Counseling, Work Life Assistance, Financial Resources, and Legal Resources.
Public Loan Forgiveness.
Book scholarships.
100% tuition coverage for up to 18 credit hours per fiscal year (other rules may apply).
Teacher Retirement System of Texas (TRS) or Optional Retirement Plan (ORP).
Voluntary Tax Deferred Account/Deferred Compensation Plan.
8+ hours of vacation paid time off every month.
8 hours of sick leave time off every month.
8 hours of paid time off for Birthday leave.
12-15 paid holidays each year.