Case Manager (Bilingual in Mandarin/English) - Innovative Senior Center

Elder Care•Flushing, NY

33d•Onsite

About The Position

Provides assessment, service coordination, and counseling to geriatric clients eligible to receive multiple services in the community. This role involves studying and assessing existing resources, providing case management services, preparing reports, and maintaining client files. The Case Manager will also coordinate client care, participate in training, and adhere to organizational standards and policies.

Requirements

Bachelor's Degree required
One year related experience and/or training
Working knowledge of Microsoft Office Suite and other technology
Excellent communication and listening skills
Excellent customer service skills with a focus on treating clients with respect and dignity
Able to multi-task and work independently with a great attention to detail
Bilingual in Mandarin/English

Responsibilities

Study and assess strength and weakness of existing resources.
Provide case management services to clients, including intake, emergency back-up, ongoing advocacy, in-home assessments of client situations, financial management, crisis intervention, information and referral.
Prepare reports and disseminate information.
Provide statistical reports and documentation as required.
Maintain proper client files with appropriate documentation and information.
Maintain contact with representatives of other organizations to exchange and update information on resources and services available.
Form and maintain formal relationships with agencies in order to secure services and benefits for clients.
Coordinate client care with field supervisors and nurse as needed.
Participate in in-service training, conferences, seminars, and use journals to update skills as well as otherwise receive consultation and supervision from those professionals who are qualified to render services.
Attend departmental and organizational meetings and regular supervisory sessions, as well as keep supervisor informed of activities, needs, and problems related to client services.
Perform other duties as needed or requested.
Adhere to organization’s standards by completing annual mandatory trainings in a timely manner on topics including – but not limited to – Sexual Harassment Prevention Training, IT Security Awareness, Compliance, OSHA, HIPAA and any other training the organization may deem necessary in regards to regulatory compliance or good business practices.
Supports organization’s mission by striving for excellence in all aspects of their job with a focus on positive interpersonal relationship with co-workers.
Adheres to the organization’s policy in regards to absenteeism and appearance.