Case Manager - BEST

Catholic Charities of Santa Clara County•San Jose, CA

7d•Onsite

About The Position

Catholic Charities is seeking a Case Manager for the BEST program, in collaboration with the City of San Jose Mayor’s Gang Prevention Task Force. This role involves providing Case Management Services, Outreach Services, Weekly Support Groups, and Pro-Social activities to youth identified in Hot Spots within the City of San Jose BEST Contract. The case manager will implement outreach and support strategies to empower youth and their families in making healthy choices.

Requirements

BA preferred and/or extensive equivalent work experience/knowledge (Equivalent education and experience that demonstrates the ability to perform the job may be considered.)
Desire to work autonomously and in a team-setting.
Implements the attitude to balance administrative duties as well as working with families and the community at-large.
Case Management/Counseling experience in a community based setting.
Effective verbal and written communication skills.
Understanding and sensitivity of economic, cultural issues in diverse communities.
Ability to work independently with minimal supervision.
Ability to meet deadlines.
Demonstrated computer literacy (MS Word, Excel, and Internet usage).
Fingerprinting and background check as required by the DOJ and DMV clearance.
TB test required.
Extensive knowledge of how to work with at-risk and gang impacted youth.
Knowledge of asset-based youth development strategies.
Ability to collaborate with CBO’s & agencies working with at-risk gang related or gang impacted youth.
Experience working with diverse populations.
Experience working with youth in the juvenile probation system.
Able to use the telephone and computer (including use of mouse and keyboard).
Able to drive.
Able to lift up to 25 lbs.
Able to walk long distances.

Nice To Haves

Bilingual is a plus.

Responsibilities

Researches and has a working knowledge of community resources.
Provides needs assessment to address through linkage and case management services.
Assists and links families to needed internal and external resources to promote overall well-being and improved mental health.
Assist families with service provider process navigation to ensure service obtainment.
Ensure that all required forms, consents, family plans, legal documentation, etc. are properly completed and kept up to date.
Transfer family and service documentation to electronic data systems as necessary.
Manage and maintain a caseload of youth and families.
Prepare weekly and monthly clientele reports on Excel spreadsheets.
Commit to other administrative duties such as creating a weekly schedule, maintaining reimbursement reports, online timesheets, and clientele weekly and monthly reports.
Meet with direct supervisor on a weekly basis to discuss clients, program adjustments, required support, etc.
Provide Pro Social Activities on Tuesday & Thursday evenings.
Provide transition services to integrate the youth back into school and to help the youth succeed once there.
Establish and maintain good working relationships with school administration, community partners, SJPD and Juvenile Probation Department.
Implement program evaluation procedures such as pre and post surveys, assessments and ISP’s.
Represent Children, Youth and Family Development at community events.
Assist team with coordination of services.
Provide after hour support over the phone for clients in need.
Advocate for client in court, school, probation, and “referring-out” circumstances.
Provide a weekly 1-1 (School or Home Visit with each youth as needed.)