Case Manager, Behavioural Support_FT-Perm

LOFT Community Services•Toronto, ON

2d•CA$57,007 - CA$71,647•Onsite

About The Position

As a Case Manager – Behaviour Supports Ontario (BSO) you will be part of a Behaviour Supports Ontario (BSO)Team that provides direct care, education and support to older adults and their care partners, who are demonstrating responsive behaviours that may be associated with various types of dementia, mental health, substance use or other neurological conditions. You will complete a comprehensive behavioural assessment and an evidence-based Behavioural Support Plan. You will assist in the creation and coordination of a support network through establishing linkages with other community agencies and practitioners to coordinate care for the person served. In addition, you will provide direct service to support the person served, family members and/or caregivers to mitigate escalating responsive behaviours. You will also liaise, collaborate, and communicate with all members of the BSO team and other partners within the circle of care. The Behaviour Support Transition Resource Team (BSTR) provides direct care, education and support to older adults and their care partners, who are demonstrating responsive behaviours/personal expressions that may be associated with various types of dementia, mental health, substance use or other neurological conditions who are designated ALC or at-risk of becoming ALC in hospital settings. The team works within hospitals in Toronto, York Region and South Simcoe and completes a comprehensive behaviour support assessment and creates a person-centered Behavioural Support Plan. Transition support is provided to those individuals who are being discharged from hospital to their next care destination. Serving over 700 individuals per year, the Behaviour Support Transition Resource Team plays a key role in supporting hospital staff in the management of responsive behaviours/personal expressions.

Requirements

Post-secondary education in Social Services / Human Services or equivalent field.
Minimum 3 years’ working experience with client population group.
Understanding of challenges faced by seniors with mental health, addictions, dementia, or neurological conditions.
Requires knowledge of recovery, harm reduction, recovery and psychosocial rehabilitation.
Knowledge of P.I.E.C.E.S., U-First, RAI, OCAN, and documentation standards (or willingness to be trained).
Knowledge of community resources and cultural competency frameworks.
Proven crisis intervention, problem-solving, and interpersonal skills.
Strong assessment, counselling, and client engagement abilities with a flexible, creative approach.
Ability to collaborate effectively with interdisciplinary teams, clients, families, and community partners.
Excellent communication, organizational, and time management skills.
Proficient in documentation, record-keeping, and basic computer applications.
Valid driver’s license and access to a personal vehicle.
A satisfactory vulnerable sector check (VSC) is also required.

Responsibilities

Develop and implement individualized Behavioural Support Plans aimed at improving quality of life and reducing responsive behaviours.
Conduct behavioural assessments and maintain accurate, timely documentation and reports.
Act as a liaison and advocate, collaborating with clients, families, caregivers, and multidisciplinary teams.
Provide training, consultation, and ongoing support to staff, families, and caregivers.
Offer supportive counselling and connect clients to appropriate health care services and community resources.
Deliver crisis intervention and assist in creating effective crisis management plans.
Build respectful, trusting relationships using recovery-oriented and psychosocial rehabilitation principles.
Participate in team meetings, care conferences, and interdisciplinary collaboration.
Maintain strict confidentiality and adhere to organizational policies and procedures.
Work primarily within hospital settings, ensuring compliance with health and safety protocols.
Engage in required training and contribute to the Behaviour Support Resource Team.
Perform additional duties as assigned by leadership.

Benefits

A comprehensive compensation and benefits package, including medical, dental, vision, life insurance, and long-term disability
Defined Benefits Pensions Plan
24/7 Employee Assistance Program
E-learning program available all year round
Starting vacation time above minimum standard
Additional paid personal and paid sick days
Professional development budget available to help you nurture and shape your career
Corporate Gym membership rate with GoodLife Fitness
Access to Perkopolis, a comprehensive corporate discount program
Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion
Tuition reimbursement program
Maternity-leave top up program and Parental leave top up program