BHD CASE MANAGER

Chinatown Service Center•Los Angeles, CA

162d•$24 - $27•Hybrid

About The Position

Chinatown Service Center (CSC) is a nonprofit organization providing multilingual health and social services, employment training, and counseling in Greater Los Angeles. CSC's Behavioral Health Department provides outstanding mental health and substance use services to vulnerable populations, champions advocacy, promotes positive life outcomes, and embraces cultural competency and diversity. The purpose of the Case Manager - Behavioral Health is to provide client-centered case management services that implement the clinical treatment plan, including linking clients with health care, psychosocial, and other services. Coordination and follow-up of medical treatments are key components of this role.

Requirements

Bachelor’s degree required, in a healthcare, social services, human services, gerontology-related field preferred.
At least one year of experience in a behavioral health-related field or providing case management services preferred.
Bilingual/bicultural English and Chinese (Cantonese and/or Mandarin) or Spanish preferred.
Knowledge of principles and techniques of social, cultural, and intergeneration dynamics of Chinese, Asian, Latinx, immigrant and refugee communities.
Comfortable and knowledgeable about the healthcare and/or behavioral health industry.
Ability to display sensitivity to all cultures.
Self-motivated, self-driven, and able to work independently within the scope of assigned tasks with minimum supervision.
Resourceful and flexible in response to changing environments and needs.
Customer service skills with excellent communication and interpersonal skills, including writing, speaking, verbal, in-person, and via telephone, email, and web posting correspondence.
Proficient in word processing and data entry using Macintosh, Microsoft Word, Excel, and Outlook.
Requires standby, flexibility, and/or call-back availability.
Field work may be required.
Reliable Transportation.
Ability to work in a fast-paced, high-intensity environment.
Conflict management, critical thinking, and problem-solving skills.
Successfully meet the post-offer/pre-hire physical and receive an “Eligible for Employment” status for Level II Background Check required by the State of California.

Responsibilities

Work collaboratively with CSC providers to assist clients in meeting their behavioral health goals.
Provide client services at the clinic, field, or telehealth.
Conduct client screenings and assessments to determine service eligibility and appropriateness of case management.
Verify and support enrollment in medical care, particularly for uninsured and underserved clients.
Perform client intake, needs assessment, and required documentation.
Assess social, physical, and mental functioning and needs of clients through interviews, home visits, record reviews, or consultation with appropriate agencies and individuals.
Develop comprehensive care plans in collaboration with clients, addressing short and long-term health goals.
Maintain regular contact with clients to monitor and facilitate their progress towards their treatment goals.
Refer clients to appropriate services within the care system to promote positive health outcomes and self-sufficiency, ensuring follow-through.
Provide advocacy and support to clients to assist in their navigation of various health and social systems.
Coordinate care and ensure client is able to access needed behavioral health services within the agency or through various levels of care available in the community.
Assist clients to address barriers related to engagement with behavioral health services such as providing appointment reminders and arranging for transportation.
Collaborate with caregivers, physicians and nursing services, mental health providers, law enforcement, fire departments, and representatives of other service agencies to develop service plans, evaluation, and monitoring of cases.
Conduct ongoing follow-up, motivational interviewing, and goal-setting with clients and families.
Deliver education and information tailored to effective client learning.
Maintain client files according to agency policy and complete documentation promptly.
Document as needed for the purposes of data collection related to funding and grant needs.
Provide related case management and care coordination services specific to funding and grant requirements.
Participate actively in staff meetings to contribute to clinic development and staff training.
Travel to programs, events, or sites as needed.
Perform other job-related duties as assigned based on the needs of BHD/CSC.

Benefits

Daytime work hours
Competitive Pay within the Nonprofit industry, commensurate with experience
Semi-Monthly paychecks
Collaborative and supportive work environment
Opportunities for career growth and professional development
Assistance with CMEs/CEUs required in your role with CSC
Assistance with State Professional License Renewals
Group Health, Dental, Life and AD&D, for those who work thirty (30)+ hours consistently
Paid Holidays for regular Full-time and Part-time status
Bonus Paid Holiday for their Birthday, for regular Full-time and Part-time status
Accrued Paid Sick Leave for all levels of employment
Accrued Paid Vacation for those who work thirty (30)+ hours consistently
403(b) Retirement Plan with up to a 4% matching
457(b) Nonqualified Plan for those who meet the minimum "highly compensated" annual salary required
Employee Assistance Program (EAP)
Tuition Reimbursement opportunities for job-related coursework at an accredited Community College, State College, or University
Annual time to find, enroll, reenroll, or appear at the event(s) for Child(ren) School/Childcare programs
Leave of Absence with job protections and more