Case Manager, Associate

Acentra Health, LLC•UNAVAILABLE, Oregon

4d•Remote

About The Position

Acentra Health is looking for a Case Manager, Associate to join our growing team. The Home and Community‑Based Services (HCBS) 1915(i) program provides long‑term, community‑based supports for individuals with significant behavioral health, cognitive, or functional needs so they can remain safely in their homes and communities. HCBS includes person‑centered planning, skills training, personal care, supported housing and employment, and coordination across medical, behavioral health, and social service systems. Case Managers ensure members receive the right services at the right time, reduce barriers to care, and support stability in the least restrictive setting. HCBS Case Managers are responsible for delivering trauma‑informed, person‑centered care coordination that meets OHA and CMS requirements.

Requirements

High school diploma or equivalent
2+ years of experience in Medicaid‑funded case management, care coordination, or community health programs
Experience working with high‑need populations (I/DD, aging adults, SMI, justice‑involved individuals, ruralcommunities, chronic disease, etc.)
Demonstrate the ability to build strong partnerships with CMHPs, CDDPs, healthcare providers, andcommunity organizations
Experience or skills in providing technical assistance, including provider education and best‑practiceimplementation support

Nice To Haves

Bachelor’s degree in Social Work, Public Health, Human Services, Healthcare Administration, or a related field
Knowledge of Medicaid policy, including OHA standards and regulatory compliance
Person‑Centered Planning principles
HCBS and LTSS knowledge, including eligibility pathways and case management best practices
Experience with behavioral health and disability services (I/DD, SMI, co‑occurring conditions)
Equity and trauma‑informed care practices
Interdisciplinary collaboration with CMHPs, housing supports, and community providers
Data‑informed decision‑making using service utilization and outcomes data
Regulatory compliance with CMS HCBS rules, OHA policies, and Medicaid processes

Responsibilities

Conducting timely outreach, engagement, and follow‑up with referred members
Completing eligibility coordination tasks, documentation collection, and packet submission
Developing, updating, and monitoring Person‑Centered Service Plans (PCSPs)
Coordinating across medical, behavioral health, and social service systems to reduce barriers to care
Providing warm handoffs to CCOs, BH providers, and community resources as needed
Monitoring service utilization, identifying gaps, and escalating concerns appropriately
Documenting all activities in Atrezzo in accordance with HCBS documentation standards
Conducting safety assessments and following crisis escalation protocols when needed
Maintaining strong partnerships with CMHPs, CDDPs, CCOs, housing providers, and community agencies
Ensuring compliance with OHA policies, CMS HCBS regulations, and internal program protocols
Supporting members in navigating complex systems, advocating for needs, and promoting stability in the least restrictive setting
Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.