Case Manager – Assistant Team Lead

DiPasquale Moore•Kansas City, MO

13d•Onsite

About The Position

DiPasquale Moore is a premier personal injury law firm headquartered in the heart of Kansas City, Missouri. Founded in 2013 by Mike DiPasquale and Jason Moore, the firm has and continues to grow, as we provide our clients with the professionalism and compassionate legal representation after a traumatic and sometimes life altering event of a personal injury. As Case Manager – Assistant Team Lead, your main role is to train all new and current employees on our processes and procedures. You will work closely with Director of Legal Ops and Team Leads on any continuous training and improvement projects. Your responsibilities will also include assisting pre-litigation case managers with any questions or issues related to their caseloads.

Requirements

6+ months of personal injury case manager experience
Ability to excel in a fast-paced work environment
Excellent grammar, punctuation, spelling, and organizational skills
Strong teamwork and interpersonal skills
Diligence – honoring deadlines, keeping promises, and maintaining standards to provide phenomenal customer service to all clientele
Outstanding time management and prioritizing tasks

Responsibilities

Conduct initial training with new hire case managers
Create a continual training process, including new hires 30/60/90 interviews
Create training benchmarks
Manage, update and conduct continual education training
Guide and mentor case managers daily with case questions, issues, and continued on-demand training.
Work with Pre-Litigation Department Leads and Director for any updates and changes to the current processes
Manage and maintain typical Case Manager case load of 200+ cases
Continuous, scheduled, case work review.
Assist case managers with cases as needed