Case Manager 2

The Coordinating Center•Waldorf, MD

8d•Hybrid

About The Position

This is a full-time teleworking position with the expectations of visiting clients in the southern Maryland region. The Coordinating Center (The Center) has more than 40 years of experience supporting children, youth, adults and seniors living with complex medical needs and/or disabilities statewide. Deeply committed to a person-centered approach and philosophy, The Coordinating Center helps individuals of all ages and abilities achieve optimal quality health, affordable healthcare, and a meaningful community life. Over the past four decades, we have become an industry expert in the delivery of person-centered, community-based care coordination services and population health.

Requirements

Experience as a Supports Planner or CCS is required at this time.
Bachelor’s degree in human service focus (psychology, social work, public health, etc.) is strongly preferred.
Experience working with medical-based community resources is strongly preferred.

Responsibilities

Develop a Person-Centered Plan of Service (POS) for all clients on your caseload.
Conduct care coordination through telephonic outreach and on-site visits including medical day care programs and client homes.
Evaluate client needs using assessments and various information sources; recommend supports and services.
Maintain consistent contact with clients and their designated support team to monitor well-being and identify service needs.
Collaborate with community agencies and providers to connect clients to appropriate resources.
Utilize critical thinking skills to address service issues and client crises.
Educate clients and providers on using technology to access and track services.
Identify and report suspected abuse, neglect, or exploitation with supervisor support.
Submit Reportable Events to MDH upon notification of incidents or complaints.
Educate individuals on advocacy resources and promote self-advocacy and positive health behaviors to support client well-being.
Ensure compliance with all applicable COMAR regulations, contract requirements, and organizational policies.
Document coordination activity and resource information in multiple computerized systems, including LTSS.
Adheres to billing and documentation guidelines, including timely entry of case notes to meet minimum daily documentation and service hour requirements.
Recommend improvements to programs, procedures, and service delivery effectiveness.
Build and maintain relationships with long-term care facilities, state/county agencies, and law enforcement to support client needs.
Manage own schedule to ensure timely completion of responsibilities.
Attend staff meetings, in-services, and training sessions for skill development.
Complete assigned case management tasks and resolve concerns as needed.
Triage calls and inquiries from clients, families, providers, and agencies to resolve issues.
Ensure compliance with all relevant federal, state, and local regulations.
Actively participate in all assigned orientation, training, and precepting exercises.
Demonstrate flexibility in responding to changing situations and reprioritizing work.
Organize job functions and work area to effectively complete assignments.
Minimizes non-productive time by engaging in activities that support future needs of The Center.