Case Manager 2

National Center for Missing & Exploited Children•Rochester, NY

11d•Onsite

About The Position

The Case Manager 2 position at the National Center for Missing & Exploited Children (NCMEC) is part of the Missing Children Division (MCD) and is responsible for handling lead and intake information. The role involves analyzing, collating, and disseminating information about missing and exploited children to investigative agencies. The Case Manager will maintain contact and provide technical assistance to parents, police, and other authorized agencies involved in providing services for these children. This position requires coordination of NCMEC resources within a team environment, including collaboration with other specialized case managers, the Analytical Services Division, Team Adam, and the Family Advocacy Division, to support law enforcement agencies and families. The role may involve shift work, on-call responsibilities, and covering evening shifts or weekends as requested.

Requirements

Bachelor’s degree in Human Services, Criminal Justice or related field; or equivalent combination of education and work experience.
Minimum of four (4) years of experience in law enforcement, social work, investigations or a related field.
Must have met the requirements and/or responsibilities of the Case Manager 1 position, or possess equivalent work experience for a period of no less than 2 years.
Must not have undergone any disciplinary or corrective actions for a period any less than one year.
Must have maintained an acceptable time and attendance record for a period of no less than one year.
High degree of understanding of case management databases and MCD/NCMEC programs.
Knowledge, understanding, and ability in the operation of NCIC, NLETS, and microcomputer systems.
Knowledge of word processing, spreadsheets, database software, social media/network sites, and database programs and applications.
Demonstrate strong organizational ability and skills in problem solving.
Ability to manage, prioritize and complete numerous tasks in a fast-paced work environment under tight deadline restrictions.
Produce work product with a high degree of accuracy and attention to detail.
Excellent verbal and telephone communication skills and a demonstrated capacity to communicate effectively and compassionately with individuals in crisis.
High degree of accountability.
Self-starter, highly motivated and able to work with minimal supervision and direction.
Ability to mentor, guide and assist fellow colleagues, interns and volunteers.
Ability to work evening and weekend shifts as well as rotating on-call shifts as assigned.
Knowledge of criminal justice and social service systems including knowledge of police procedures and methodology.
Strong verbal and written communication skills.
Excellent organizational and interpersonal skills.
Adaptability, flexibility and ability to work as part of a team or in an individual capacity.
Ability to handle and maintain the integrity and confidentiality of highly sensitive material and information.
Must be eligible to apply for VCIN certification which requires either U.S. citizenship or having been a lawful resident of the U.S. for the past 10 consecutive years.
Must obtain VCIN certification within three (3) months of hire and maintain certification including completion of all required training.

Nice To Haves

Experience with criminal justice, law, international relations, counseling or victim’s services preferred.
Bi-lingual English/Spanish language skills preferred with cultural competency with respect to Mexico and Latin America highly desired.

Responsibilities

Manage missing child cases from assignment through recovery, maintaining an individual caseload.
Make initial and follow-up contact with parents, guardians, and law enforcement on assigned cases.
Assess each case for criticality and high-risk patterns, providing necessary resources, including emergency media and deployments.
Verify the existence of police reports and NCIC entries for missing children cases and provide follow-up technical support.
Access and query the FBI's National Crime Information Center (NCIC) computer and National Law Enforcement Telecommunications System (NLETS).
Establish, maintain, and foster close working relationships with parents, guardians, and law-enforcement contacts.
Provide technical assistance on domestic and international resources to parents, guardians, law enforcement, and other authorized agencies.
Document case activities using a computer database and disseminate information to appropriate agencies in a timely manner.
Review and analyze case reports and leads to ensure all possible analytical avenues have been considered.
Prepare and draft summary, progress, and supplemental reports for internal review and media purposes.
Organize case information and maintain a working electronic case file.
Prepare appropriate cases for "media-ready" status and target poster distribution.
Process recovered or resolved cases with all necessary information and data to ensure database integrity.
Provide reunification and post-recovery support to families.
Maintain strict confidentiality of all law enforcement sensitive and case-related information.
Conduct initial training and assist with ongoing training of interns, volunteers, and new staff.
Prepare, write, edit, and update training and reference materials for the Case Manager position.
Represent MCD for tours and presentations, demonstrating a strong understanding of MCD services and organizational functions.
Perform specific case management tasks as directed by MCD supervisory staff.
Demonstrate the ability and skills to undertake additional responsibilities within MCD.
Assist other staff members during staffing shortages or emergent situations.
Handle critical and escalation casework assigned during business hours, extending into nights and weekends.
Participate in an on-call/off-hours rotation to handle critical casework and provide after-hours technical assistance.
Provide training, mentoring, direction, and overview of activities for case managers, interns, and volunteers.
Maintain a professional and courteous demeanor at all times.
Promote loyalty to NCMEC and the cause of protecting children worldwide.
Promote a professional image and communicate courteously and professionally with co-workers, management, and external contacts.
Conform with and abide by all regulations, policies, work procedures, and instructions.
Respond promptly to telephone calls, emails, and other correspondence.