Case Manager 2

National Center for Missing & Exploited Children•Lake Park, FL

2d•Onsite

About The Position

The Case Manager 2 position is responsible for handling lead and intake information as assigned by Missing Children Division leadership. This role involves analyzing, collating, and disseminating information concerning missing and exploited children to appropriate investigative agencies. The Case Manager will maintain contact and provide technical assistance to parents, police, and other authorized agencies involved in providing services for missing and exploited children. This position also requires coordination of NCMEC resources within a team environment, including collaboration with Long Term Missing Case Managers, Forensic Case Managers, MCD Case Managers, Analytical Services Division, Team Adam, and the Family Advocacy Division to support law enforcement agencies and families. The role may require shift work and on-call responsibilities, potentially covering evening shifts or weekends.

Requirements

Bachelor’s degree in Human Services, Criminal Justice or related field; or equivalent combination of education and work experience.
Minimum of four (4) years of experience in law enforcement, social work, investigations or a related field.
Knowledge, understanding, and ability in the operation of NCIC, NLETS, and microcomputer systems.
Demonstrate strong organizational ability and skills in problem solving.
Knowledge of criminal justice and social service systems including knowledge of police procedures and methodology.
Ability to manage, prioritize and complete numerous tasks in a fast-paced work environment under tight deadline restrictions.
Produce work product with a high degree of accuracy and attention to detail.
High degree of accountability.
Knowledge of word processing, spreadsheets, database software, social media/network sites, and database programs and applications.
Ability to work evening and weekend shifts as well as rotating on-call shifts as assigned.
Ability to mentor, guide and assist fellow colleagues, interns and volunteers.
Excellent verbal and telephone communication skills and a demonstrated capacity to communicate effectively and compassionately with individuals in crisis.
Strong verbal and written communication skills.
Excellent organizational and interpersonal skills.
Adaptability, flexibility and ability to work as part of a team or in an individual capacity.
Ability to handle and maintain integrity and confidentiality of highly sensitive material and information.
Must be eligible to apply for VCIN certification which requires either U.S. citizenship or having been a lawful resident of the U.S. for the past 10 consecutive years.
Must obtain VCIN certification within three (3) months of hire and maintain certification including completion of all required training.
VCIN certification requires background screening, to include fingerprinting, criminal history check, and professional references.

Nice To Haves

Bilingual in Spanish preferred.
Experience with criminal justice, law, international relations, counseling or victim’s services preferred.
Bi-lingual English/Spanish language skills preferred with cultural competency with respect to Mexico and Latin America highly desired.

Responsibilities

Manage missing child cases from assignment through recovery, maintaining an individual caseload.
Make initial and follow-up contact with parents, guardians, and law enforcement on assigned cases.
Assess each case for criticality and high-risk patterns, providing necessary resources including emergency media and deployments.
Establish and maintain close working relationships with parents, guardians, and law-enforcement contacts as the primary point of contact.
Provide technical assistance to parents, guardians, law-enforcement, and other authorized agencies on domestic and international resources.
Be assigned to a Case Management on-call/off-hours rotation to handle critical and escalation casework.
Provide reunification and post-recovery support to families with missing and exploited children cases.
Organize case information and maintain a working case file documenting all activities.
Document case activities using a computer database and disseminate information to appropriate agencies and organizations.
Prepare and draft summary, progress, and supplemental reports for internal review and media purposes.
Prepare appropriate cases for "media-ready" status and target poster distribution.
Review and analyze case reports and leads to ensure all possible analytical and investigative avenues have been considered.
Process recovered or resolved cases with all necessary information and data to ensure database integrity.
Access and query the FBI's National Crime Information Center (NCIC) computer and National Law Enforcement Telecommunications System (NLETS).
Maintain strict confidentiality of all law enforcement sensitive and case-related information.
Provide after-hours technical assistance during rotating on-call shifts.
Assist other staff members during staffing shortages or emergent situations.
Provide training, mentoring, direction, and overview of activities for case managers, interns, and volunteers.
Maintain a professional and courteous demeanor at all times.
Promote loyalty to the National Center for Missing & Exploited Children and the cause of protecting children.
Promote a professional image.
Communicate with co-workers, management, law enforcement officials, and others in a courteous and professional manner.
Conform with and abide by all regulations, policies, work procedures, and instructions.
Respond promptly when returning telephone calls, emails, and all other correspondence.