Case Management Support Level 3

Amentum•Springfield, VA

11d•$100,000 - $120,000•Onsite

About The Position

Amentum is seeking a Case Management Specialist III to support the National Geospatial-Intelligence Agency (NGA) and Office of Security (SIS) in Springfield, VA. This role involves managing the Case Management Level 2 Team, providing comprehensive support to the established PERSEC program, and ensuring timely security support for Personnel Security’s internal and external tasks, projects, and programs. The specialist will support the execution and maintenance of day-to-day NGA PERSEC programs through case management initiatives, offering agency-level technical expertise in personnel security disciplines and standard operating procedures. Responsibilities also include training case management contractor staff, preparing and administering PERSEC case management program briefings, and writing/presenting reports and correspondence. The role requires researching and maintaining security procedures/guidance, briefing SISP leadership and other NGA KCs on program requirements and regulations, and accurately maintaining/updating databases and files (PeopleSoft, SISP SharePoint, internal folders) in a timely manner. The specialist will also respond to inquiries, assist in maintaining customer distribution lists, bring case management issues to the attention of government Team Leads, and assist in developing recommendations for case management improvement. A key aspect is providing innovative process improvement solutions to enhance the NGA PERSEC case management system and reportability to DNI. The role includes documenting Weekly Activity Reports (WARs), monitoring case progress to ensure completion within IRTPA mandates, managing assignment tracking, reporting, and prioritization, and creating DNI Quarterly Metrics reports. Additionally, the specialist will prepare SISP monthly metrics slides and reports, elevate issues and proposed solutions for bottlenecks to SISP leadership, and maintain all tracking reports and status reports in designated shared files, ensuring the latest revisions are accessible and historical records are archived. Case data entry in PeopleSoft modules must be current and accurate, and all folders must be inspected and documented as clearly marked and searchable according to provided criteria.

Requirements

Active TS/SCI clearance and must be willing to undergo a polygraph exam.
Bachelor’s Degree or equivalent experience in a related field to personnel security
Significant experience in personnel security (7-10 years) in the DoD/IC
Significant experience with Microsoft Suite
Attention to detail when applying personnel security case management methodologies
Demonstrated experience in clear and concise writing skills
Excellent organizational skills to ensure meeting required timelines and Federal Investigative Standards quality standards

Responsibilities

Responsible for managing the Case Management Level 2 Team
Provide case management support to established PERSEC program
Ensure case management team members provide timely security support to Personnel Security’s internal and external taskings, projects, and programs
Support the execution and maintenance of the day-to-day NGA PERSEC programs through case management initiatives
Provide agency level technical expertise concerning the personnel security disciplines and standard operating procedures in support of case management
Responsible for training case management contractor staff, as needed
Prepare, support and administer PERSEC case management program briefings, as needed
Prepare, write, and present reports, various forms of correspondence, as required
Research, prepare and maintain security procedures/guidance in support of case management
Brief SISP leadership and other NGA KCs, as required, regarding the program requirements and regulations in support of case management
Appropriately and accurately maintain and update databases and files (PeopleSoft security systems of records, SISP SharePoint pages, internal SISP file folders) with data entry in a timely manner/real time related to case management
Respond in a timely manner to all telephone and/or email actions, questions, or status inquiries
Assist in maintaining distribution lists for customers to contact PERSEC for case management
Bring case management issues to the attention of the gov’t Team Leads
Assist the gov’t PERSEC team to help in developing recommendations for case management improvement
Provide innovative process improvement solutions to improve NGA PERSEC case management system and reportability to DNI utilizing process improvement techniques and methods
Document and provide Weekly Activity Report (WAR) actions in the SISP designated template and timeline to the gov’t lead
Monitor all case progress to ensure cases are completed within IRTPA mandates
Manage assignment tracking, reporting and prioritization of cases as specified by the gov’t
Accurately create the DNI Quarterly Metrics reports and deliver for review at least three business days prior to the external suspense
Prepare the SISP monthly metrics slides with all required information and deliver to SISP leadership by the seventh business day of the month
Elevate to the SISP leadership issues and proposed solutions to bottlenecks precluding achievement of metrics and pull metrics reports as requested by gov’t PERSEC teams
Maintain all tracking reports and status reports in PERSEC Drive shared files, with the latest revision in the external folder, and historical records maintained in an archive folder
Maintain metrics slides and reports in the PERSEC shared files on COE and SBU, as appropriate
Ensure all case data entry is current and accurate in the PeopleSoft investigations and Adjudication Modules
Inspect and document that all folders are clearly marked and easily searchable; using the document mapping criteria provide by the Investigations and Adjudications Branch Chiefs