Case Management Support Coordinator

Catholic Charities of Acadiana•Lafayette, LA

10d•Onsite

About The Position

Catholic Charities of Acadiana is seeking a highly organized, detail-oriented, and mission-driven Case Management Support Coordinator to provide essential administrative and operational support to our Case Management team. This position plays a vital behind-the-scenes role by handling the documentation, coordination, and administrative tasks that allow Case Managers and Clinical Case Managers to focus on direct client care, crisis intervention, housing stabilization, and service planning. The Case Management Support Coordinator does not carry a caseload or provide direct case management services. Instead, this role ensures clients receive timely access to housing, benefits, and supportive services by coordinating applications, maintaining accurate records, tracking deadlines, scheduling appointments, and supporting program compliance. If you thrive in a fast-paced environment, enjoy organizing complex processes, and want to make a meaningful impact through operational excellence, this is an excellent opportunity to support life-changing work in the Acadiana community.

Requirements

High School Diploma or GED required
Excellent organizational, time-management, and multitasking skills
Exceptional attention to detail and accuracy
Strong written and verbal communication skills
Proficiency with Microsoft Office Suite and electronic documentation systems
Ability to maintain confidentiality and appropriately handle sensitive information
Ability to work independently while collaborating effectively within a multidisciplinary team
Ability to operate standard office equipment and perform routine physical tasks, including sitting, standing, walking, bending, and lifting office materials and files as needed

Nice To Haves

Associate's Degree in Business Administration, Human Services, Social Work, Healthcare Administration, or a related field preferred
One year of experience in administrative support, records management, healthcare administration, housing programs, social services, or a related field preferred
Familiarity with housing programs, public benefits, or social service environments preferred

Responsibilities

Prepare, submit, and track applications for public benefits, housing programs, and community resources under the direction of Case Managers
Collect, organize, verify, and maintain client documentation, including identification, income verification, disability documentation, and other eligibility records
Maintain accurate electronic and physical client files in accordance with agency, funding, and regulatory requirements
Monitor application status, renewals, recertifications, and compliance deadlines while communicating updates to the Case Management team
Schedule appointments with medical, behavioral health, housing, legal, employment, and community service providers
Coordinate appointment reminders and maintain scheduling systems for the Case Management team
Prepare housing documentation, lease-up packets, inspection records, and compliance files for Permanent Supportive Housing (PSH) programs
Coordinate NSPIRE inspections and maintain required housing documentation, including lease agreements, utility allowances, rent calculations, income verification, and annual recertifications
Support grant compliance, quality assurance activities, documentation audits, reporting, and program monitoring
Maintain organized filing systems and monitor records for completeness, notifying staff of missing or outstanding documentation
Receive and complete administrative assignments from Case Managers, Clinical Case Managers, and Supervisors while managing multiple priorities and deadlines
Collaborate with internal staff and community partners to ensure efficient workflows and timely administrative follow-up
Uphold confidentiality, ethical standards, agency policies, and Catholic Charities of Acadiana's mission and values
Participate in required trainings, team meetings, and supervision while maintaining a clean, organized, and professional work environment