Case Management Supervisor - Dakota County

Pinnacle Services Incorporated • Minneapolis, MN

1d • Hybrid

About The Position

Pinnacle Services is hiring a Case Management Supervisor to lead a team of Case Manager Captains and manage its health plans and Dakota County contract. The role supports a team-oriented Case Management department serving people with intellectual, developmental, or behavioral disabilities. The supervisor works with stakeholders, contributes ideas for service improvements, and communicates through written policies and procedures and verbal interactions. The position is based at the company’s Minneapolis office, with the possibility of a hybrid schedule consisting of four office days and one remote day per week after required training and performance expectations are met.

The supervisor should be knowledgeable about mental health and developmental disabilities. Previous supervisory, management, or leadership experience is an asset. The role includes supporting and training staff, ensuring department goals and contractual and licensing obligations are met, and contributing to business development. The stated salary is $59,000 per year.

Requirements

• Graduate from an accredited four-year college with a major in social work, psychology, sociology, or a closely related field; or graduate from an accredited four-year college in any field and have one year of experience as a social worker, case manager, or care coordinator in a public or private social service agency.
• Three to five years of supervisory experience in social services, preferably in case management services.
• At least two years of experience with waivered Case Management (CADI, DD, AC/EW).
• Valid driver’s license and an acceptable driving record under Pinnacle Services policy.
• A vehicle covered by current insurance.
• Successfully clear local and/or stated background checks.
• Ability to work from the office, with remote flexibility one day per week after 90 days.
• Strong verbal and written communication skills.
• Knowledge of mental health and developmental disabilities.

Nice To Haves

• LSW or higher BOSW credential.
• Previous work as a supervisor, manager, or leader.

Responsibilities

• Attend county meetings.
• Assist in training new Case Managers, Client Relations Coordinators, and Case Manager Captains.
• Provide support to Case Manager Captains as their immediate supervisor.
• Ensure completion of department goals.
• Ensure contract and licensing compliance.
• Contribute to business development.
• Stay up to date on policy and procedural changes.
• Write policies and procedures and communicate with stakeholders.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term disability
• Voluntary life insurance
• MN Paid Leave
• Paid time off
• Seven paid federal holidays
• 401(k), eligible to contribute the first quarter after six months of employment
• Flex-time benefit available after the first 90 days
• Potential hybrid schedule of four in-office days and one remote day per week after required training and meeting performance expectations
• MSSA membership and paid continuing education units
• Licensing supervision
• Professional growth opportunities
• Training program
• Relaxed dress code
• Scheduled employee get-togethers
• Opportunities to volunteer in the community
• Animal-friendly corporate office

What This Job Offers

• Job Type: Full-time
• Career Level: Manager