Case Management Supervisor - Criminal Justice Services

Salt Lake County•Salt Lake City, UT

1d•Onsite

About The Position

Salt Lake County is seeking a highly enthusiastic Case Management Supervisor for its Criminal Justice Services department. This role centers on alternatives to incarceration, evidence-based practices, and community collaboration, focusing on community safety through positive behavior change and supporting individuals involved in the justice system. The services address the underlying issues that lead to criminal behavior and provide opportunities for change. The Case Management Supervisor will supervise and direct case management staff, coordinate workflow, and ensure the effective delivery of services. The county values teamwork, collaboration with community partners, accountability, a client-focused approach, a safe and supportive environment, empowerment, and continued professional development.

Requirements

Bachelor's degree from an accredited college or university in Social Sciences, Behavioral Sciences, Public Administration, or other closely related field; OR an equivalent combination of related education and experience.
Must pass a required background check through fingerprinting and enrollment in the continuous RAP Back (Record of Arrest and Prosecution Back) program.
Employees must maintain authorization to enter the jail and maintain Division-wide training requirements annually.
Knowledge of basic supervisory principles.
Knowledge of Case Management methods and techniques.
Knowledge of the Criminal Justice System, including state mandates, legal documents, and terminology.
Knowledge of Community Social Service Agencies.
Knowledge of Basic PC operations.
Knowledge of Rules, practices, and procedures pertaining to the work unit to which assigned.
Ability to work with computer software related to job-specific duties.
Ability to communicate effectively both verbally and in writing.
Ability to effectively interpret general policies, criteria, and procedures for specific situations.
Ability to understand county and division personnel policies and procedures.
Ability to plan, assign, and supervise the work of subordinates.
Ability to work as part of a team.
Ability to interact confidently with Judges and other criminal justice personnel.
Ability to maintain complex and confidential records.
Ability to identify and understand problems and determine the appropriate measures to solve those problems.

Nice To Haves

Prior supervisory experience.

Responsibilities

Provides supervision and direction to case management staff, including answering questions and resolving problems within the work unit.
Creates a process for, and monitors, the assignment of caseloads to ensure appropriate supervision levels.
Supervises staff, which includes hiring, orienting, training, assigning, and reviewing work performance, annual work performance appraisals, and discipline.
Ensures that case managers perform intake, risk/need assessments, pre-sentence report investigations, maintain up-to-date monitoring of court requirements and provide appropriate referrals to outside agencies.
Reviews work performance (including PSRs as necessary), monitors accuracy and timeliness of case management activities, and conducts quality assurance audits.
Participates in the interviewing and selection of staff within the work unit.
Provides training, coaching, and ongoing support for new and existing case managers.
Schedules staff coverage to accommodate client services and workload needs by rearranging staff assignments as needed.
Serves as a liaison/information source between the work unit, courts, other criminal justice agencies, treatment agencies, and the public.
Assists in the developing, writing, and implementation of internal policies, job descriptions, and guidelines in conjunction with Administration.
Provides coverage in the absence of the Program Manager or other supervisory staff to assist in the smooth operation of the unit/division.

Benefits

12 Holidays
Up to 24 vacation days
12 sick days
One personal day every year
Retirement options for hybrid pension/401(k) or 401(k) only with a 10% contribution
Medical coverage including a 100% county paid premium option
Dental and Vision coverage including coverage for adult designees
Health Savings account with a county contribution up to $1200/year
Flexible Spending Account
100% county-paid Long-Term Disability and Short-Term Disability option
Professional Development including professional membership fees paid
Tuition Reimbursement
Onsite medical clinic
Onsite gym
Hospital insurance
Pet insurance
Auto and home insurance
Discounts at County facilities