Case Management Specialist- Advanced Practice

Compass Connections•Rocky Hill, CT

2d•$70,946•Hybrid

About The Position

It's a great feeling to work for a company that does so much good for others around the world! This role requires fluency in English and Spanish. The Case Management Specialist - Advanced Practice will meet federal and state regulatory guidelines, maintain a caseload, participate in professional development, and independently maintain weekly contacts with children and families. The position involves exercising independent discretion and judgment to assess changes in behavior, circumstances, or conditions affecting child safety. The specialist will provide feedback and support to crisis line staff, engage children and sponsors in the casework process, and document progress toward risk reduction and service goals. Responsibilities include compiling and maintaining accurate records, participating in case staffing meetings, working evenings, weekends, and holidays as needed, implementing safety protocols, and maintaining confidentiality and professional/ethical standards. Other duties include coordinating referrals, service planning, documentation, acting as a liaison with stakeholders, accepting crisis calls, participating in treatment team meetings, and traveling up to 75% of the time. The role involves conducting comprehensive assessments, developing treatment plans, and making field decisions regarding child and family safety and well-being, while meeting deadlines and communicating effectively in English and Spanish.

Requirements

Fluency in English and Spanish is required.
Bachelor’s or undergraduate degree from an accredited program/university in one of the following areas: social work, psychology, criminal justice, sociology, or a related field of study.
For individuals possessing a degree in social work, psychology, criminal justice, sociology, or related field of study, three (3) years of related experience including experience working in crisis intervention and case management.
Individuals who do not possess a degree in social work, psychology, criminal justice, sociology, or a related field of study, may be considered for the position if they possess seven (7) years of related experience, including experience working in crisis intervention and case management.
Pass a pre-employment drug screen and random drug screens throughout employment.
Provide proof of work eligibility status upon request.
Pass a pre-employment and biennial criminal background checks.
Demonstrate mastery of comprehensive safety, resiliency, and mental health assessment.
Demonstrate the ability to: Utilize independent judgment and discretion to respond sensitively and competently to the service population’s cultural and socio-economic characteristics.
Demonstrate the ability to: Communicate effectively in writing and verbally in English and Spanish.
Demonstrate the ability to: Work collaboratively with other staff members, service providers, and professionals.
Demonstrate the ability to: Provide crisis intervention according to training provided by Compass Connections when needed to maintain a safe environment.
Demonstrate the ability to: Work in a fast-paced environment and maintain emotional control and professional composure at all times.
Demonstrate the ability to: Maintain computer literacy required to meet the responsibilities of the position.
Demonstrate the ability to: Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team.
Demonstrate a working knowledge of all Compass Connections policies and procedures.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Nice To Haves

Graduate degree in social work, criminal justice, sociology, or a related field of study from an accredited program/university.
Integrated Case Management
First Aid
CPR
Emergency behavior intervention
Experience in working with immigrant populations and child welfare.

Responsibilities

Meet all federal and state regulatory guidelines and standards that apply to this position.
Maintain a case load in accordance with agency policies, procedures, licensing, and contract standards.
Participate in workshops, seminars, education programs, and other activities that promote professional growth and development.
Independently maintain a minimum number of weekly contacts with children and families.
Exercise independent discretion and judgment to continually assess ongoing changes in behavior, circumstances or conditions that may affect child safety.
Provide feedback, support, and consultation as assigned to crisis line staff to ensure an appropriate response to crisis calls, families’ needs are addressed through the best possible supports, and follow-ups are conducted as needed.
Engage and involve children and their sponsors in the casework process.
Utilize professional judgment and experience to assess and document progress that children and their family/sponsors make toward risk reduction, achievement of service goals and positive case outcomes.
Compile, prepare, submit, and maintain accurate records, files, forms, statistics, and additional information in accordance with agency policies, licensing and/or contract requirements.
Participate in weekly case staffing with case managers, case aides, and contracted staff in the assigned region.
Work evenings, weekends, and holidays as needed or requested.
Implement Compass Connections safety protocols, including evacuating with children and other staff in case of an emergency.
Maintain confidentiality in all areas of the service population and program operations.
Maintain Compass Connections' professional and ethical standards of conduct outlined in Compass Connections' employee handbook, including demonstrating respect for agency staff, the service population, and community members, and complying with the required dress code at all times.
Exercises independent discretion and judgment to coordinate referrals, service planning, and documentation of services for assigned caseload.
Act as a liaison with stakeholders, including legal providers and the immigration court.
Accept crisis calls and provide support to families in crisis.
Participate in weekly treatment team meetings reviewing cases with the clinical and management team as necessary, recommending adjustments to the tiered level as appropriate.
75% travel, including car, train, and flight transportation, and overnight stays.
Exercises independent discretion and judgment to conduct comprehensive assessments, develop treatment plans, and make decisions in the field regarding the safety and well-being of assigned children and families.
Meet all deadlines required by the program supervisor and federal partners.
Communicate effectively in writing and verbally in English and Spanish.