Case Management Specialist - Advanced Practice

Compass Connections•Grand Rapids, MI

5d•Hybrid

About The Position

It's a great feeling to work for a company that does so much good for others around the world! This role involves meeting federal and state regulatory guidelines, maintaining a caseload, participating in professional development, conducting weekly contacts with children and families, assessing changes in behavior and circumstances affecting child safety, providing support to crisis line staff, engaging children and sponsors in the casework process, assessing and documenting progress, maintaining accurate records, participating in case staffing, working evenings/weekends/holidays as needed, implementing safety protocols, maintaining confidentiality, and upholding professional and ethical standards. Other responsibilities include coordinating referrals, service planning, documentation, acting as a liaison with stakeholders, accepting crisis calls, participating in treatment team meetings, traveling extensively, conducting comprehensive assessments, developing treatment plans, making field decisions regarding safety and well-being, meeting deadlines, and communicating effectively in English and Spanish.

Requirements

Pass a pre-employment drug screen and random drug screens throughout employment.
Provide proof of work eligibility status upon request.
Pass a pre-employment and biennial criminal background checks.
Demonstrate master of comprehensive safety, resiliency, and mental health assessment.
Demonstrate the ability to utilize independent judgment and discretion to respond sensitively and competently to the service population’s cultural and socio-economic characteristics.
Demonstrate the ability to communicate effectively in writing and verbally in English and Spanish.
Demonstrate the ability to work collaboratively with other staff members, service providers and professionals.
Demonstrate the ability to provide crisis intervention according to training provided by Compass Connections when needed to maintain a safe environment.
Demonstrate the ability to work in a fast-paced environment and maintain emotional control and professional composure at all times.
Demonstrate the ability to maintain computer literacy required to meet the responsibilities of the position.
Demonstrate the ability to work effectively and without intensive supervision both independently and as a member of a multidisciplinary team.
Demonstrate a working knowledge of all Compass Connections policies and procedures.
Bachelor’s or undergraduate degree from an accredited program/university in social work, psychology, criminal justice, sociology, or related field of study.
Three (3) years of related experience including experience working in crisis intervention and case management (for degree holders).
Seven (7) years of related experience, including experience working in crisis intervention and case management (for non-degree holders).
Authorized to work for ANY employer in the U.S.

Nice To Haves

Graduate degree in social work, criminal justice, sociology, or a related field of study from accredited program/university.
Experience in working with immigrant populations and child welfare.
Integrated Case Management certification.
First aid certification.
CPR certification.
Emergency behavior intervention certification.

Responsibilities

Meet all federal and state regulatory guidelines and standards that are applicable to this position.
Maintain a case load in accordance with agency policies and procedures and licensing and contract standards.
Participate in workshops, seminars, education programs and other activities that promote professional growth and development.
Independently maintain a minimum number of weekly contacts with children and families.
Exercise independent discretion and judgment to continually assess ongoing changes in behavior, circumstances or conditions that may affect child safety.
Provide feedback, support and consultation as assigned to crisis line staff to ensure an appropriate response to crisis calls, families’ needs are addressed through best possible supports, and follow ups are conducted as needed.
Engage and involve children and their sponsors in the casework process.
Utilize professional judgment and experience to assess and document progress that children and their family/sponsors make toward risk reduction, achievement of service goals and positive case outcomes.
Compile, prepare, submit, and maintain accurate records, files, forms, statistics, and additional information in accordance with agency policies, licensing and/or contract requirements.
Participate in weekly case staffing with case managers, case aides and contracted staff in the assigned region.
Work evenings, weekends and holidays as needed or requested.
Implement Compass Connections safety protocols including evacuating with children and other staff in case of an emergency.
Maintain confidentiality in all areas of the service population and program operations.
Maintain Compass Connections professional and ethical standards of conduct outlined in Compass Connections employee handbook including demonstrating respect for agency staff, the service population, and community members and complying with required dress code at all times.
Exercises independent discretion and judgment to coordinate referrals, service planning and documentation of services for assigned caseload.
Act as a liaison with stakeholders, including legal providers and immigration court.
Accept crisis calls and provide support to families in crisis.
Participate in weekly treatment team meeting reviewing cases with clinical and management team as necessary, recommending adjustment to tiered level as appropriate.
Travel 75%, including car, train, and flight transportation and overnight stays.
Exercises independent discretion and judgment to conduct comprehensive assessments, develop treatment plans, and make decisions in the field regarding the safety and well-being of assigned children and families.
Meet all deadlines required by program supervisor and federal partners.
Communicate effectively in writing and verbally in English and Spanish.