Case Management Services Program Coordinator

Dorcas International•Providence, RI

11d•Onsite

About The Position

Dorcas International Institute of Rhode Island is seeking a passionate Case Management Services (CMS) Program Coordinator to support the refugee and immigrant community. This role assists the Director of Case Management Services with data management, quality assurance, and program compliance. The coordinator will enhance communication and collaboration with other client-focused departments to ensure refugee client success, work with case managers on client enrollment and issue resolution, and lead groups and coordinate activities to meet client needs. Dorcas International Institute of Rhode Island has a long history of providing wraparound services to help individuals overcome educational, cultural, economic, and language barriers.

Requirements

Bachelor’s degree or equivalent experience.
Familiarity with and ability to navigate community social services and government services.
Excellent communication skills.
Attention to detail with a high degree of accuracy.
Ability to identify problems and develop solutions.
Ability to manage time and priorities effectively.
Self-motivated team player who can collaborate with colleagues and work independently.
Excellent organizational and documentation skills (records, files, schedules, other).
Group presentation skills.
High level of computer literacy required, including experience with databases.
Ability to lift 10-20 lbs.

Responsibilities

Coordinating the enrollment of clients into appropriate case management programs.
Providing oversight of services across all case management programs.
Assisting in the oversight of daily operations of programs, including refugee housing acquisition, client expenses, contracts, federal/state data collection and reporting, and collaboration with partnering agencies.
Ensuring proper offer of program, follow-up, face-to-face interactions with clients and other parties as needed.
Providing regular trainings on program databases, highlighting best practices, and orienting new staff to database and policies.
Acting as liaison with other departments on shared clients and/or concerns.
Serving as liaison with community support groups offered to all clients.
Ensuring quality assurance processes and procedures for all case management services meets program and agency standards.
Maintaining client records documenting all interactions, services, referrals, and program outcomes in agency and external databases as required by funders.
Resolving issues and/or escalating to program director when necessary.
Monitoring client information in agency database and files to ensure that quality assurance measures are entered in a timely manner.